Cannot update device list in parental control app

Cannot update device list in parental control app

Cannot update device list in parental control app
Cannot update device list in parental control app
Sunday
Model: Deco X10  
Hardware Version:
Firmware Version:

Installed Deco X10 today (firmware up-to-date).

Managed to set up 2 parental control kids profiles and added devices (too a few attempts as was refusing to create the profile).  

 

Now trying to remove a device but it doesn't remove. Looks like the app just cannot update to device. Also tried to add a guest network and it keeps telling me to check the wireless connection.

 

However all devices have good internet access so don't know what the issue is.  Anyone else experienced the same problem,? How did you resolve?

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#1
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2 Reply
Re:Cannot update device list in parental control app
Monday

  @Dipens 

Hi, Thank you very much for the feedback.

Have you tested edit settings over the 4G/5G network, instead of Deco Wi-Fi?

 

Please also make sure your Deco APP is up-to-date.

And if the issue continues, please also help me submit the Deco APP:How to submit Deco APP log

 

Wait for your reply and best regards.

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#2
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Re:Cannot update device list in parental control app
Monday

  @David-TP Sometimes Wifi-5 and 6 turn off or don't work, showing 2.4 GHz..?

Sayeem Ahmed
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#3
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