Deco crashes every day

Deco crashes every day

Deco crashes every day
Deco crashes every day
Sunday
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20241011 Rel. 32926

Hello,

This was the most expensive router I bought and it crashes everyday.

It displays no sim card connection, the wifi stays on.

 

Also the cell phone app does not display the operator name, it only displays a number 268 02 (4G), should display DIGI PT.

 

Can this be fixed via firmware upgrade or should I request a refund?

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#1
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3 Reply
Re:Deco crashes every day
Yesterday

  @Zapius 

Hi, welcome to the community.

Have you tested with another SIM card?

It is also recommended to check whether the SIM card is firmly connected.

From the current details, the reported issue is more hardware-related.

 

Wait for your reply and best regards.

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#2
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Re:Deco crashes every day
Yesterday

  @David-TP 

Hi David,

Thanks for your reply.

Yes it was tested with other sim cards but I only noticed the crashes after the last firmware upgrade that's currently installed. Before that it never crashed.

Do you want me to export "error" logs via webrowser?, in:

https://192.168.68.1/webpages/index.html#sysLog

 

What's your recomendation if it's hardware? warranty?

 

Thanks again.

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#3
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Re:Deco crashes every day
Yesterday

  @David-TP 

 

Hi again David,

It just crashed, please take a look at the log file towards the end at Mon Jan 20 19:08:00 2025 ...

 

Thanks

File:
log-2025-01-20.zipDownload
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#4
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