Hello,

I'm having problems with my internet connections via my Deco system, the units randomly loose internet connection, all three of them. Or they have on-off connection, so when I stream music it sounds like an old radio with antenna that keeps getting interference.

I want to completely delete my present setup and network and restart from scratch, see whether that helps.

I have deleted the two satelite-units in the app, only the main unit is still visible. Satelites are also now disconnected from power. 

But I cannot delete the main unit. Every time I click the unit and via the menu right upper corner I select 'remove'. It starts (after the warning that the complete network will disappear with this unit), circles around and comes back to the main unit screen, still visible, with a message that it's impossible to remove the unit.

I have no option at all in my app to remove the network, maybe because I still have the unit active.

I have taken out the power of the unit, to see whether that might help to remove the unit and/or network, but that does not. In fact, my unit still shows as 'online' in the app, despite being unpowered so off.

Can somebody please help me to clear this unit and the network, so that I can setup a new network from scratch to see whether that might help to get a stable connection?