This Article Applies to:

Deco X20_V3

Phenomenon Description：

Over the past few weeks, we've received occasional feedback regarding issues when connecting to the Deco 20 while playing EA FC 24/25. Users keep receiving the following message when searching for a match in rivals "The connection to your opponent has been lost". Or the game just freezes on the "Loading Match" and never gets into the game.

Available Solution:

1. Please change the IPV4 DNS to 8.8.8.8/8.8.4.4- How to change DNS server settings on my Deco
2. Disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.
3. Enable QOS and set the PlayStation or Xbox as "High Priority".
If the issue continues, please install the following beta firmware.

Deco X20_V3_1.2.1_build_20240918_Beta

Update Advice:

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.