@Joseph-TP Hi, thank you!

 

nothing is working. I've tried hard reset, I've tried factory restore... 

the firmware is up to date. 

The guest WiFi is on but its only shows the 5G ssid.

even when i try the "share network" and scan the 2.4G ssid QR code to connect its unable to connect.

  @avivagr 

Hi, I got the same model just V1 instead, would I be right in saying your trying to connect these devices on 2.4ghz because they are older and not compatatible with 5ghz?

 

things to try:

 

Login to router / advanced tab / wireless settings disable smart connect so they are separate Bands (2.4ghz and 5ghz)

 

Make sure your 2.4ghz is actually ticked and enabled. 

Change the channel width to -  20/40mhz. 

Change the "MODE" 802.11b/g/n/ax mixed.

Channel is probably set to "Auto" already and shouldn't stop it from being seen by your devices anyway.

Transmit Power set to HIGH.

 

All the above are in the same wireless section

 

Try changing 1 at a time, apply it and maybe do a reboot

Hi, thanks! The devices are not that old but its right to say that its not compatible with 5ghz. All the settings are already set as your advice. I couldn't find the transmit power option.

  @avivagr 

 

ok, so the transmit power option is basically how far the signal can go depending on environment surroundings ie walls etc, it would still register a signal on low even if your next to the router anyway

 

Lets start a fresh, factory reset your router either by pin method on the back or from the GUI menu, re-input your isp info etc to reconnect to internet 

 

Disable smart connect if already ticked. 

Change the channel width from 20/40mhz to 20mhz only apply it reboot ( some devices just dont like it even mixed 20/40), if no difference change to 40mhz.

 

 

Change the "mode" 3 options try them all.  see pic  

thanks. i already tried factory restore - but ill try adgin. for the record. non of my devices gets the 2.4G wifi. not my iphone 15, not my macbook etc

Yes very strange not to have at least 1 or 2 devices pick up signal

even if I try to click the "share network"(2.4G) and scan the QR code its unable to connect. but if I try the 5G it connect without a problem.

Are the network names (SSID) different for 2.4 and 5?

yes. i didnt change anything after I did factory restore.