Hi  @xOBBx97,

Could you double-check is the modem VX230v?

It is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.

We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:

1. Try 'admin' or admin password on the label.

2. Hard reset the device, press and hold this button for at least 5 seconds until all LEDs blink to reset the router to its factory default settings.

If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.