Solution Deco APP Frequently Showing "0 Online Clients"
Solution Deco APP Frequently Showing "0 Online Clients"
This Article Applied to
Deco X50/X55_V1/1.6,V2/2.6
Deco X20/Deco X60 V4/V4.6
Phenomena Description
Occasionally, users might find Deco APP shows 0 clients connected or the online list is almost empty. While these devices appear to be connected to Deco Mesh and actually work well.
Available Solutions
The following beta versions have been confirmed to be effective, and the fixes will be incorporated into the official releases in the future.
| Deco X50/X55_V1/1.6 | 1.6.4_build_20250116_Pre Released Version |
| Deco X50/X55_V1.2/1.26 | 1.4.5_build_20250108_Beta |
| Deco X20/Deco X60_V4/V4.6 | 1.5.5_build_20241231_Beta |
Update Advice:
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.
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@David-TP Is it okay to buy the Deco X60 v2 single pack right now to use as a main router with these?
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Hi, sorry for the inconvenience.
No, there hasn't been a similar beta for Deco X60_V3/3.2/V4.2. But if you had a similar issue, please feel free to submit the latest Deco APP together with the following details:
1. The screenshot of the blank Online list.
2. Deco Network map and layout, such as:
Thank you very much and best regards.
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This beta firmware also gives the same problems.
If you exceed 30 connected clients, some random clients begin to be displayed offline.
They are not always the same and they are not always IoT clients.
Sometimes cell phones, tablets, etc. also go offline.
It seems that the problem is in the number of clients that these products can manage.
It says that they support more than 150 clients but instead as soon as they exceed 30 clients it starts to go haywire.
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Once again the Deco devices have gone haywire!
The Deco app indicated no online device.
I had to restart the devices.
The products are very defective....
The lack of professional support is incredible.
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Client 0 issues continue.
The devices continue to surf the Internet but there are no connected devices for the app.
The firmware still doesn't work.
Why have there been these problems for a year and you can't find a solution?
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Hi, Thank you very much for the details.
The case has been forwarded to the senior engineers already and please check the email for more suggestions.
Best regards.
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@David-TP Hello. Will TP-Link provide a new firmware for X20 v2.0 ?
I'm still struggling with the WLAN sensing issue that drops my entire wired LAN every time Internet fails (https://community.tp-link.com/en/home/forum/topic/273992
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