Android phone keeps dropping out

Android phone keeps dropping out

Android phone keeps dropping out
Android phone keeps dropping out
a week ago
Model: Deco S7  
Hardware Version:
Firmware Version: 1.5.2 Build 20240927 Rel. 68997

I have 3 Deco S7s around my house, all ethernet back-hauled.   All is working well generally.

 

But .... my Android phone, a fairly modern Pixel 7 Pro, keeps losing connectivity when I am in one room (Bedroom).  So I'll be browsing, then go to another site, and will get "no internet".   Eventually it reconnects.

 

I've set up a ping from my laptop to the Deco, and it's rock-solid.   And I have swapped the physical device with one of the others in case the S7 itself was faulty - no difference.

 

Setting within the Deco app my phone to prefer "Bedroom" seems to fix it, but obviously that's useless once I leave that room.

 

I've tried disabling the 5GHz network, doesn't fix it either.

 

My wife thinks it's the same on her One-Plus-Nord Android, but she's always moaning so I am less confident that she has the same problem ... but she probably does!

 

Any suggestions or explanations welcome.

 

Thanks

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#1
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4 Reply
Re:Android phone keeps dropping out
a week ago

  @valiant3600 

 

Hi, thanks for posting question here.

Here are some suggestions for your reference:

1. Turn off Mesh Technology for the phones for a try.

2. Connect the phones to Guest network to confirm whether it is the same problem.

3. Change DNS on Deco app.

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#2
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Re:Android phone keeps dropping out
a week ago

  @Marvin_S 

 

Hi Marvin, thanks for the reply.

 

I'd tried the Mesh technology, but it didn't seem to make a difference.

Will try the Guest network.

 

I had already thought to change the DNS server.   Unfortunately I don't see the option to change this on my Deco set-up.   Would it be because the Deco is in Access Point and not Router Mode?   My boradband company's router doesn't permit changing the DNS servers; and it doesn't seem viable to swap in a Deco for the router provided with the (ADSL) service.

 

 

 

 

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#3
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Re:Android phone keeps dropping out
a week ago

  @valiant3600 

Scrolling through the threads I stumbled upon your question that was very similar to my experience after I got the latest firmware for my X60's in November 2024. Some devices had intermittent "no internet" issues, while other devices didnt have issues, or had them way less prominent.

 

My problem: For some reason, the "Smart-DHCP" function was not playing nicely anymore with my ISP-Router DHCP server. This was causing a lot of devices to be assigned similar/same addresses (even though they had 240+ addresses to choose from...) and it would keep assigning addresses to devices that were already taken. Ending up in both devices losing connectivity.

 

So if you have any other devices on your network that have DHCP functionality, you might be able to start there to fix your issue.

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#4
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Re:Android phone keeps dropping out
Sunday

@valiant3600 Have you tried disabling fast roaming & enabling beamforming?

Just a M4 (2-pack) user who regrets buying it
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#5
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