PGW2440 KIT Disconnecting Adapter from Virgin Media HUB - Unable to update Adapter Firmware
As per the title. I have been trying to get this working all day and to no avail. A full hard reboot of the adapter will connect for a time, then it will just no longer connect to the VM Hub. All lights stay illuminated, but looking at the Ethernet port on the hub it will no longer be active, and the management web server will show no LAN connection, either.
I was able to update the Extender as per this link : https://www.tp-link.com/uk/support/download/pgw2440-kit/#Firmware
However, the Adapter will not accept the file. It just says invalid filetype (it's the pgw2440v1_eu-up-ver1-0-2-P1-20230406-rel56767-APPLC.bin that is downloaded from the site). I am unable to locate any specific firmware that's for the adaptor specifically and I can't find any information on this specific problem.
The connection speeds between the Adatper and Extender are great, and when they are connected it works as expected, it's just the odd part of disconnecting from the hub after ~5m and requiring a hard reboot of the adapter.
I have also disabled the powersave mode from both, and made sure there's no powersave mode directly on my MOBO Network Adapter, either.
Any advice would be great, otherwise I'll just have to return these and look for an alternative product that offers similar speeds.
Many thanks.
Hello @Joseph-TP, thanks for the reply.
"Every time the problem occurs, does the powerline LED on the extender light up normally? Is the wireless client device connected to the Internet normally?"
The extender has 3 lights as expected, and the adapter has 2 lights, as expected. The only way I know it's not connected is the ethernet port on the hub has no connectivity light, and if you connect to the management web page for the adapter, it shows that both ports have nothing connected, whereas it should show "LAN 1 1000Mbps".
"The global official website has updated the firmware to PGW2440(EU)_V1_1.0.3 Build 20230510. It is recommended that you update to this version"
The extender was updated to this firmware, as it shows, however, the adapter would not accept this firmware, and only stated: "Invalid File Type" (picture included). This leads me to believe there is either different firmware files required for the adapter, or they're not included on the website as I am only able to find .bin files.
For the troubleshooting steps:-
1. I disabled powersaving modes on both the adapter and extender as I thought this may have been the problem
2. I had both together in the same room during a couple of times testing, and the adapter lost connectivity to the hub every time
3. I have tested this, but I am also using a different powerline from tp-link right now that is functioning correctly, and this is a much cheaper version (TP-Link AV600), so I don't believe the VMHUB is the issue.
4. I don't have a different network availablet o test this method, but I did try different ethernet cat 5 - 6 and different ports, and these all function on my current powerline, just not the new one.
If you have any other advice that would be useful, otherwise I may just return and request a new one and see if it was just a faulty adapter, as the speeds were exactly as I wanted when it connected for the ~5mins.
Many thanks,
Patrick.
