DECO XE75 pro unusable 2.4 Ghz network
I have a network composed by 3 deco xe75 pro and one deco x50. My 2.4 Ghz network is unusable (packet drops, high latency, continuous disconnection of IoT devices).
I've done a scan of wifi and found that deco often chooses a channel used by other networks, and channel width is always 40 Mhz. The only way I have to reduce interference is to reduce channel width to 20 Mhz, but I can't do dat with the app. Can you help me?
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Hi, thanks for posting question here.
May I confirm some information to understand your situation better?
1. Do you usually only use 2.4GHz network with 5Ghz off for the main network?
2.Does the unstable connection on 2.4GHz influence all client devices connected to all Decos? Or only some devices connected to certain Deco?
To assist and figure it out efficiently, we recommend submitting a support ticket via email. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you’ve taken in the subject line or body of your email. Thank you.
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@Marvin_S any updates as to when there will be a firmware version that would support changing the channel width for the 2.4Ghz band? I have 6 Nest Outdoor cameras that would benefit being on the 2.4Ghz band, but it is severely unstable (constantly drop out or stay offline). I have them on the 5Ghz band and they behave normal with a brief disconnect every few days or so.
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@MDI79 Check my thread here. I had same. 2.4 was becoming unusable, and unstable, and devices could not connect.Your situation sounds exactly like mine, with many Iot things, etc. They applied some fw update and it's now been stable for 24 hours. Latency is 10x less (no exaggeration)
https://community.tp-link.com/en/home/forum/topic/731082?replyId=1460828
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@MDI79 This is my use case as well. Nest cameras using 2.4Ghz even within the same garage as the access point being sluggish and unresponsive. If I connect to an alternative access point all connections are completely stable.
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Hi, to assist and figure it out efficiently, we recommend submitting a support ticket via email. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you’ve taken in the subject line or body of your email. Thank you.
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Hi, may I confirm some detailed information to understand your situation better?
1. Is your product also Deco XE75 Pro(Hardware: V3 Firmware: 1.2.11)? How many Deco units do you have?
2. How many client devices do you have? How many IoT devices? Do only 6 Nest Outdoor cameras you mentioned have the unstable connection problem? Which Deco are they connected to?
At the same time, we recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.
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Hi, may I confirm some detailed information to understand your situation better?
1. Is your product also Deco XE75 Pro(Hardware: V3 Firmware: 1.2.11) ? How many Deco units do you have?
2. How many client devices do you have? How many IoT devices? How many Nest cameras do you in your garage? Which Deco are they connected to?
At the same time, we recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.
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@Marvin_S I have raised the support request via email, hopefull the following information is useful.
Marvin_S wrote
Hi, may I confirm some detailed information to understand your situation better?
1. Is your product also Deco XE75 Pro(Hardware: V3 Firmware: 1.2.11) ? How many Deco units do you have?
2. How many client devices do you have? How many IoT devices? How many Nest cameras do you in your garage? Which Deco are they connected to?
At the same time, we recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.
- Copy Link
- Report Inappropriate Content
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Helpful: 2
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Replies: 9
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