DECO X50: Clients are missing or display the wrong online/offline status and connection type.
DECO X50: Clients are missing or display the wrong online/offline status and connection type.
First of all : happy new year!
The issue with " Clients are missing or display the wrong online/offline status and connection type." is still going on.
I am on app version 3.8.129 in iOS and use 3 DECO X50 EU v1.0 with latest firmware. I even have the privacy unfriendly "Client Identification" option turned on.
I am not the only one.
This issue is pretty serious and widespread. I can't see all of my clients, cause the status online/offline is not right. Many devices, also the ones without constantly changing MAC address, are not being remembered correctly. So, every now and then, for instance my TP-Link camera (which I renamed when installed) comes online with the default factory name, wihch is not recognisable for me. A have to figure out manually by IP-adress or MACadress which device is which device.
I find this unbelievable and absolutely not OK for a router app and hardware. This gives the user a false sense of security to say the least, and networks are nor maintainable anymore.
All the default suggestions I already tried:
- Reboot network
- Reset network
- Reboot devices
- Newest firmware
- Newest app
etc etc
When are these issues fixed? And I mean, that they work als they did for years , before it suddenly did not work anymore a year ago?
Regards
Jan
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Happy New Year and nice to see you again.
I think the correction of the client status on the Deco APP would be an ongoing optimization project. Previously reported bugs will be fixed along with the Deco APP and software upgrade. However, there are still pending issues waiting to be identified.
Your cooperation in troubleshooting is greatly appreciated. At the same time, I kindly ask for your continued patience and support for our engineering team.
A new Deco App version(3.8.139 for IOS) was released yesterday. It is also suggested to update to the latest APP first. After that, Submitting the APP feedback will also help us save more useful logs.
Thank you very much for your understanding and support.
Best regards.
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@Mark-McG same here.
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Hi, A new 1.6.4 is ready to fix this issue. It is recommended to install the 1.6.4 version here first:
Deco X50_V1_1.6.4 Boosted Network Stability for Smart Home Devices
Thank you very much and best regards.
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I will support your engineers as a beta tester when you pay me. I thought I had bought a finished product, not something that's on the bench still.
System network micro-managing was not what I had in mind when I paid a lot of money for 6 Decos.
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