WAN/LAN Port
When connecting my LAN devices via the WAN/LAN 2.5G Port they won't show up in the Web interface and Aginet app, even if they are connected and I have access to them. Also the LED indicator for the LAN Port isn't active.
Could you pls fix this, that this Port is like a LAN port after selecting it right?
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Hi @RobinS1502,
VX800X is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
1. Upgrade the router's firmware to the latest.
2. Reboot the device and the router to have a check.
3. Confirm if the device has a static IP. If yes, change it to obtain the IP address automatically.
4. Verify if the device is on the access control blacklist.
5. If managing your router with the Aginet app, update it to the latest version from the Play Store or App Store.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
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- Report Inappropriate Content
Hi @RobinS1502,
VX800X is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
1. Upgrade the router's firmware to the latest.
2. Reboot the device and the router to have a check.
3. Confirm if the device has a static IP. If yes, change it to obtain the IP address automatically.
4. Verify if the device is on the access control blacklist.
5. If managing your router with the Aginet app, update it to the latest version from the Play Store or App Store.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
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- Report Inappropriate Content
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