Deco X50 - High CPU Usage

Deco X50 - High CPU Usage

Deco X50 - High CPU Usage
Deco X50 - High CPU Usage
a week ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

Hi,

I have observed consistently high CPU usage, frequently reaching 100%. This significantly impacts my network performance, causing slow speeds and unstable connections.

I would appreciate technical support to identify the root cause of this problem and find a solution.

I have already tried basic troubleshooting steps, such as rebooting the system and checking for firmware updates, but the issue persists.
 

Please find some additional information that may be helpful:

  • Deco Model: X50 (both devices)
  • Firmware Version: 1.6.1 Build 20241010 Rel. 65389

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#1
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8 Reply
Re:Deco X50 - High CPU Usage
a week ago

  @Charles_Andre 

Hi, Thank you very much for the feedback.

Did the issue start ever since the 1.6.1 firmware upgrade?

 

Would the CPU load stay on 100% for a long time?

-Could you please refer to this link to help me submit the Deco APP log-How to submit Deco APP log

 

"This significantly impacts my network performance, causing slow speeds and unstable connections."

-Have you noticed any Deco turn red?

-How many online clients are connected to the Deco X50? Would there be some smart home devices?

 

By the way, is the satellite Deco X50 wirelessly connected to the main Deco X50?

Wait for your reply and best regards.

 

 

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#2
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Re:Deco X50 - High CPU Usage
a week ago

Hi  @David-TP ,
 

-Could you please refer to this link to help me submit the Deco APP log-How to submit Deco APP log 

 


Log sending
 

Did the issue start ever since the 1.6.1 firmware upgrade? 

 


It has been occurring since the previous firmware and continues in the current one.

 

-Have you noticed any Deco turn red?

 

 No.

 

-How many online clients are connected to the Deco X50? Would there be some smart home devices 

 


20 Clients. ( 13 in the main and 7 in the satellite )
I have a robot vacuum cleaner, smart switch, lamp, TVs, air conditioning, pool heater.
 

By the way, is the satellite Deco X50 wirelessly connected to the main Deco X50 

 


It is connected wirelessly

best regards.
 

 
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#3
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Re:Deco X50 - High CPU Usage
a week ago

  @Charles_Andre 

Hi, Thank you very much for the APP logs. It will be reported to the senior engineer for further analysis.

At the same time, could you please help me check the following details:

Have you tried to disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced?

 

By the way, when the clients slow down or get disconnected, would a restart of Deco temporarily restore the connection?

 

Did the disconnection and speed issue randomly occur to all the mobile clients or just several of them?

 

Wait for your reply and best regards.

 

 

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#4
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Re:Deco X50 - High CPU Usage
a week ago

  @David-TP 

 

I disabled "Fast Roaming" and "Beamforming" and the problem persists.
 

In fact, the clients slow down but do not disconnect.


When I restart it, it starts again but in a short time it starts to slow down again, and every time it is slow I look at the graph on the APP and it is using 100% of the CPU.

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#5
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Re:Deco X50 - High CPU Usage
a week ago

  @Charles_Andre 

Charles I have been delaying forever to change my Wi-Fi network. I have had an Ape Wi-Fi network for the past 15 years. Not a issue of a day. The only reason I eventually decided to change is because I was scared a device might fail and leave me without Wi-Fi. I researched a bit. Ended up buying X55 deco,s 8 of them us two outdoor x50's. I have exactly the same issues. This network is really bad, shows disconnected when it's connected and other way round. All my AP'S are cable connected. I can't believe the app, because it shows it's wifi connected but it's wired. Shows no one connected but I am. Not sure what support staff work for deco, but it's bad. Just in reading their response to you is concerning, no proper answers just giving you the run arround. 15 year old apple AP'S worked MUCH better. DECO Fix your issues or you will end up with all my AP'S to try and sell to some other looser. Can't believe new AP'S are so bad. 

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#6
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Re:Deco X50 - High CPU Usage
a week ago

Same Issue here with Deco X50 5G

 

please fix asap

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#7
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Re:Deco X50 - High CPU Usage
Monday

  @exelsis 

Hi, For the Deco X50-5G, please try to install the latest 1.2.1 beta here:

https://community.tp-link.com/en/home/forum/topic/727392

Best regards.

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#8
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Re:Deco X50 - High CPU Usage
Monday

  @Jakes_Jacobs 

Hi, welcome to the community.

I think the reported issue would be different from the OP. It would be highly appreciated if you could start a new thread here with more details, such as:

Would there be a network switch? If yes, can I have its model number?

 

Can I have some screenshots of the network maps here-

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

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#9
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