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Deco X50 - High CPU Usage

Charles_Andre

23 hours ago

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-12-24

Deco X50 - High CPU Usage

23 hours ago

Model: Deco X50

Hardware Version: V1

Firmware Version: 1.6.1 Build 20241010 Rel. 65389

Hi,

I have observed consistently high CPU usage, frequently reaching 100%. This significantly impacts my network performance, causing slow speeds and unstable connections.

I would appreciate technical support to identify the root cause of this problem and find a solution.

I have already tried basic troubleshooting steps, such as rebooting the system and checking for firmware updates, but the issue persists.

Please find some additional information that may be helpful:

Deco Model: X50 (both devices)
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

2 Reply

David-TP

19 hours ago

Posts: 12844

Helpful: 1807

Solutions: 1298

Stories: 9

Registered: 2020-04-14

Re:Deco X50 - High CPU Usage

19 hours ago

@Charles_Andre

Hi, Thank you very much for the feedback.

Did the issue start ever since the 1.6.1 firmware upgrade?

Would the CPU load stay on 100% for a long time?

-Could you please refer to this link to help me submit the Deco APP log-How to submit Deco APP log

"This significantly impacts my network performance, causing slow speeds and unstable connections."

-Have you noticed any Deco turn red?

-How many online clients are connected to the Deco X50? Would there be some smart home devices?

By the way, is the satellite Deco X50 wirelessly connected to the main Deco X50?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Charles_Andre

LV1

13 hours ago

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-12-24

Re:Deco X50 - High CPU Usage

13 hours ago

Hi @David-TP ,

-Could you please refer to this link to help me submit the Deco APP log-How to submit Deco APP log

Log sending

Did the issue start ever since the 1.6.1 firmware upgrade?

It has been occurring since the previous firmware and continues in the current one.

-Have you noticed any Deco turn red?

No.

-How many online clients are connected to the Deco X50? Would there be some smart home devices

20 Clients. ( 13 in the main and 7 in the satellite )
I have a robot vacuum cleaner, smart switch, lamp, TVs, air conditioning, pool heater.

By the way, is the satellite Deco X50 wirelessly connected to the main Deco X50

It is connected wirelessly

best regards.

Deco X50 - High CPU Usage

Deco X50 - High CPU Usage

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