TX 401: disconnection in a few seconds after turning on PC
After about ten days of operation at reduced speed compared to my internet line (4.2 GBps max download VS 10 GBps), the connection to the network is disabled a few seconds after turning on the PC. I have installed the latest card drivers, the WiFi network and the Ethernet connection work correctly via Modem/Router. But the connection to the PC is disabled. Can you help me? Thank you
System: The TX401 is on a slot PCIe 16 4X, Motherboard Gigabyte Z370p D3, Ram 32 GB, Intel Core(TM) i7-8700K CPU @ 3.70GHz, Windows 11 PRO, Internet connection at 10 GBps in Download and 2GBps in Upload.
Hi @Mattia72,
Could you take a screenshot with error message? Which may help us locate the issue faster.
Please check can the Adapter be detected?
Step 1: Go to Computer Management>Device Manager>Action>Scan for hardware changes, and check if it shows up in Network Adapters/Other Devices/Universal Serial Bus controllers.
Step 2: Plug the adapter into another USB port/PCI slot and do step 1 again, or install the adapter on another computer to see if it can be detected.
(Note: You need to shut down the computer before changing another PCI-E port)
Step 3: Right-click on My Computer>Properties>Hardware>Device Manager and double-click on "Universal Serial Bus Controller" to go to several "USB Root Hubs" and double-click on any one to open the Properties dialog and switch to the "Power Management" tab. Remove the checkbox before "Allow the computer to turn off this device to save power". Click OK to return, and restart the computer.
@Joseph-TP Hi thank you.
I uninstalled and reinstalled the card with driver 3.1.6.0 (but the card doesn't work with driver 3.1.10.0 too) and as you suggested I disabled energy saving. I can't try the card on another PC or on another slot (the only one with 16 pin x4, the other with 16 pin x16 has the graphics card).
The card worked correctly for a few minutes even if at a maximum download speed of 4.2 GBps, but then it stopped working again. Below are the screenshots:
Can you give me directions on how to reactivate the card and how to improve the data transmission speed? Thank you very much