problem after firmware update Firmware Version: 1.1.1 Build 20240822
Depois da atualização de firmware, não tenho acesso para lista de clientes.
Recebo uma página vazia com a mensagem de "falha na operação" já testei em vários navegadores.
Versão atual: 1.1.1 Build 20240822 Rel. 44461(5553)
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Hi @AZFreitas,
According to the translation of Google Translate, I think that your question is the client list showing nothing. If there is any discrepancy, please describe it in English.
May I know if your network topology diagram is as follows:
Cable modem—router—)))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
Have you tried restarting the router? You can also try resetting the router;
Your situation is usually caused by poor communication between the device and the router. Can you test whether you can stably ping AX23? The specific instructions are as follows: How to Use the Ping Command?
Please clear the page cache and turn on the stealth mode of browser to compare and see if the problem still exists?
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Thank you for for replay,
The problem is only when accessing via desktop browser, because it works on the mobile app.
So no need to reset or restarting....
I tried both Chrome and Firefox browsers in linux Ubuntu. I tried in stealth mode, same problem
Any other advise?
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Hi @AZFreitas,
For your case, we have the following points to confirm:
1. Did you check whether you can ping Archer AX53 as suggested before? How to Use the Ping Command?
2. In addition to the PC you tested, did you test other PCs to compare whether there are similar situations?
3. May I know if your network topology diagram is as follows:
Cable modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
To assist you efficiently, I've created a ticket for your case and I will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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Hi joseph,
I can ping any address successfully, but I can't ping the router address, I don't get a response from it.
I am using ubuntu with wifi connection, the same before the router firmware upgade
best regards
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Hi @AZFreitas
We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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