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Why does web and iOS protection disable itself
Why does web and iOS protection disable itself
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Why does web and iOS protection disable itself
21 hours ago
When I go into the deco app I sometimes see web protection and iot protection is disabled. Why does this happen and how do I prevent it?
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Re:Why does web and iOS protection disable itself
20 hours ago
Hi, Did the issue start recently?
Could you please refer to this link to help me submit the Deco APP log:
By the way, have you made any changes to the HoimeShield>Security + subscription?
Wait for your reply and best regards.
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Re:Why does web and iOS protection disable itself
13 hours ago
The issue has happened a few times over the past few months. I just went into the app my phone to send the logs and it told me my homeshield is not setup and to choose a network. I have been running homeshield a long time now so not sure why this needed setting up again either. Will send the logs
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Re:Why does web and iOS protection disable itself
12 hours ago
I have now sent the logs
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Re:Why does web and iOS protection disable itself
4 hours ago
Hi, Thanks for the logs. It has been forwarded to the senior engineers for further analysis.
Please check the email for more suggestions.
Best regards.
▶Check What's Currently Going on With Deco
▶Deco Starts Supporting Changing Wireless Channels!
▶KidShield Now Open for Trial!
Try to leave a Message if urgent help is required.
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