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Why does web and iOS protection disable itself
Why does web and iOS protection disable itself
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2024-12-18 07:57:59 - last edited 2025-01-08 09:53:43
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Why does web and iOS protection disable itself
2024-12-18 07:57:59 - last edited 2025-01-08 09:53:43
When I go into the deco app I sometimes see web protection and iot protection is disabled. Why does this happen and how do I prevent it?
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2024-12-18 08:57:20 - last edited 2025-01-08 09:53:43
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Re:Why does web and iOS protection disable itself-Solution
2024-12-18 08:57:20 - last edited 2025-01-08 09:53:43
Hi, Did the issue start recently?
Could you please refer to this link to help me submit the Deco APP log:
By the way, have you made any changes to the HoimeShield>Security + subscription?
Wait for your reply and best regards.
▶Deco BE65/85/95 New Firmware Versions Ready for Test
▶Deco M5 Newly Introduced Advanced Parental Control Features
▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
▶Meet Us at CES 2025!
▶KidShield Now Open for Trial!
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2024-12-18 08:57:20 - last edited 2025-01-08 09:53:43
Posts: 13384
Helpful: 1919
Solutions: 1452
Stories: 9
Registered: 2020-04-14
Re:Why does web and iOS protection disable itself-Solution
2024-12-18 08:57:20 - last edited 2025-01-08 09:53:43
Hi, Did the issue start recently?
Could you please refer to this link to help me submit the Deco APP log:
By the way, have you made any changes to the HoimeShield>Security + subscription?
Wait for your reply and best regards.
▶Deco BE65/85/95 New Firmware Versions Ready for Test
▶Deco M5 Newly Introduced Advanced Parental Control Features
▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
▶Meet Us at CES 2025!
▶KidShield Now Open for Trial!
Try to leave a Message if urgent help is required.
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Re:Why does web and iOS protection disable itself
2024-12-18 16:46:40
The issue has happened a few times over the past few months. I just went into the app my phone to send the logs and it told me my homeshield is not setup and to choose a network. I have been running homeshield a long time now so not sure why this needed setting up again either. Will send the logs
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Re:Why does web and iOS protection disable itself
2024-12-18 16:55:48
I have now sent the logs
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Re:Why does web and iOS protection disable itself
2024-12-19 01:44:43
Hi, Thanks for the logs. It has been forwarded to the senior engineers for further analysis.
Please check the email for more suggestions.
Best regards.
▶Deco BE65/85/95 New Firmware Versions Ready for Test
▶Deco M5 Newly Introduced Advanced Parental Control Features
▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
▶Meet Us at CES 2025!
▶KidShield Now Open for Trial!
Try to leave a Message if urgent help is required.
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2024-12-18 07:57:59 - last edited 2025-01-08 09:53:43
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