Deco BE65 (Costco model) disconnects for few secs while switching over

Deco BE65 (Costco model) disconnects for few secs while switching over

Deco BE65 (Costco model) disconnects for few secs while switching over
Deco BE65 (Costco model) disconnects for few secs while switching over
2 weeks ago
Model: Deco BE65  
Hardware Version:
Firmware Version: 1.1.0

Last week, I bought the 3 node version of Deco BE65 (1 base, 2 satellites) from Costco. I have a 2 storey house and have kept the router upstairs and the two satellites on the 2 corners of ground floor. The router and the 2 satellites are connected via Ethernet (Router is directly connected to modem and then connects to an unmanaged TPLink switch which in turn connects to the two satellites via ethernet cable (Cat6). All my devices are wifi 6/6E or below except my Samsung Tab S10 Ultra tablet that connects via Wifi 7.

 

While the system has been stable during the last week of setting it up, my Wifi 7 tablet keeps disconnecting for a couple of seconds almost every time I walk around the house and it shifts from one satellite to another or from satellite to router and vice versa. This disrupts my calls when it happens.

 

My wifi configuration:

 

Internet: AT&T Optical 1 G plan

 

All my 3 networks: 2.5GHz & 5GHz, 6GHz and MLO Network use the same SSID and password. The tablet switches over between these networks as well while I move around the house.

 

Operation mode: Wi-fi router

 

Fast Roaming: Enabled

 

Beamforming : Enabled

 

Wireless Network mode: High Capacity

 

I am getting excellent speeds throughout the house, just this frequent disconnect/reconnect during switchover is driving me nuts.

 

Is this expected? Is any of my setting wrong? Firmware seems to be the latest version.

 

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#1
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3 Reply
Re:Deco BE65 (Costco model) disconnects for few secs while switching over
2 weeks ago

  @dbjunction 

Hi, Thank you very much for the feedback.

Will the Wifi 7 tablet auto reconnect after the short disconnection?

 

I don't have any other suggestions yet and would like to escalate your case to the senior engineer for further assistance.

Please check whether you could receive my email later.

Best regards.

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#2
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Re:Deco BE65 (Costco model) disconnects for few secs while switching over
2 weeks ago

  @David-TP Yes, it autoconnects. But I am usually on calls over wifi and the call disconnects or the other party stops hearing me for few secs everytime.

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#3
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Re:Deco BE65 (Costco model) disconnects for few secs while switching over
2 weeks ago

  @dbjunction 

 

Force Samsung Tab S10 Ultra tablet to run on 5GHz network. You should be able to do that in Deco app settings, see How to select a preferred signal source on the Deco App

Follow Part 2 of that document, leave Preferred Deco as Auto, but choose 5GHz as Preferred WiFi Band.

 

If disconnections go away, it might be because you do not have overlapping 6GHz coverage and when tablet loses 6GHz signal, it briefly drops connection. 5GHz can provide overlapping coverage where 6GHz does not.

If that does not work either, force tablet to run on 2.4GHz network - the speed will be low, but with 2.4GHz you'll for sure have overlapping coverage and if drops go away that'll tell why you had problems on 5GHz and 6GHz network.

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#4
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