My computer is not able to connect to the RE at my place

My computer is not able to connect to the RE at my place

My computer is not able to connect to the RE at my place
My computer is not able to connect to the RE at my place
a week ago - last edited a week ago
Model: Deco S7  
Hardware Version:
Firmware Version:

Hello, 

 

I bought the pair of Deco's S7 and now after installed and a week with them I am unable to navigate on internet with it. 

Find below a more detailed context of the issue. 

 

1. There are two Deco's S7 connected to my wifi netwok. 

The name of these are:

  • Living room (connected to the modem via LAN)
  • Hallway (working as a router extender)

 

Whenever my computer is connected to the Living Room the wifi speed is about 30% lower than when it is conected to the original network.

 

Whenever it is connected to the Hallway it is unable to access to internet. the Internet Status is: No internet, Secured. 

 


Kindly assist me with these topics.

 


Cheers

Juan

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Re:My computer is not able to connect to the RE at my place
a week ago

  @jftenorio07 

 

Hi, thanks for posting question here.

First, it is suggested to upgrade firmware to latest 1.5.2 on Deco app. 

If you still feel the speed is slow on your computer connected to main Deco, it is suggested to follow this guide to troubleshoot. You may also share the screenshots of the speed result and link speed, then we can confirm for you.

When your computer connects to the satellite Deco, how far is it from the satellite Deco? What is the signal strength showing on Deco app?

 

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