Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light

Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light

Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light
Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light
2 weeks ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 2.0 Build 20231220 Rel. 43148

Hi,

I have three Deco X50 units installed in my home, but one of them is stuck with a solid yellow light and cannot be reset. I’ve already removed it from the Deco app, but the issue persists. I also tried connecting it with an Ethernet cable, but unfortunately, that didn’t resolve the problem either.

Do you have any suggestions to fix this issue?

Thank you!

  0      
  0      
#1
Options
2 Reply
Re:Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light
a week ago

  @BarisOz Thank you very much for the feedback.

May I know how long you have had the Deco?

Please also refer to this link to check whether Deco could get into firmware recovery mode:

How to use firmware recovery if the Deco become brick

 

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:Assistance Needed: Deco X50 Unit Stuck on Solid Yellow Light
a week ago

  @David-TP hello, I have been using my decors for about 5 months, but the problematic unit did not stay on all the time after installation. there were times when I did not turn it on at all for maybe 1-2 months.

I will try firmware recovery method, thank you.

  0  
  0  
#3
Options