Disappointed with Firmware Rollout Frequency

Disappointed with Firmware Rollout Frequency

Disappointed with Firmware Rollout Frequency
Disappointed with Firmware Rollout Frequency
a week ago - last edited a week ago
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

I want to express my growing frustration with the frequency (or lack thereof) of firmware updates for the XE75 Pro (XE75PRO).

 

For a product in this price range, I expected a more proactive approach to rolling out updates that address performance issues, optimize features, and fix reported bugs. Regular firmware updates are a basic expectation to ensure long-term value and performance.

 

It feels like the current update schedule isn’t keeping pace with user feedback or market competition. Issues like poor channel optimization and instability after updates have been widely reported, yet these concerns seem to persist without resolution.

 

I hope TP-Link takes this feedback seriously and commits to a more consistent and transparent update process going forward.

 

Is anyone else experiencing similar frustrations? I’d appreciate hearing your thoughts.

3 × XE75Pro (v3.0 | 1.2.11)
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Re:Disappointed with Firmware Rollout Frequency
a week ago

  @CyberHavoc9017 

fully agree. Same with x50 outdoor and the x20.

there are fw updates for x20v4 with needed features and x20 v2 nothing is happening.

as said in a previous post TP-Link is launching new deco models and versions all the time but is not willing to support existing customer with fw updates. 

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Re:Disappointed with Firmware Rollout Frequency
a week ago

  @CyberHavoc9017 

 

It is odd that the X50-Outdoor hasn't had an update to match its indoor cousins the X50 and X55.

 

The obvious result is the disappearing Eco Mode. All fully functional for the X50, X55 and X60 but add the X50-Outdoor and its gone.

 

You would have thought this feature would be available through the same range.

 

I did ask for an update as to when the X50-Outdoor would catch up with its indoor cousins, but I just got the usual deafening silence.

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Re:Disappointed with Firmware Rollout Frequency
a week ago - last edited a week ago

@Lexivienna    @SteveWex 

 

You guys are absolutely right - this seems to be a widespread issue across multiple models.

 

It’s frustrating to see newer versions prioritized while earlier ones are left behind. Regular updates for all devices should be a basic standard. 

 

However, the firmware problems don’t stop at delayed updates. Some firmware pushes have even caused connectivity problems, with users unable to roll back to earlier firmware versions.

 

TP-Link’s lack of response to customer feedback only adds to the frustration.

3 × XE75Pro (v3.0 | 1.2.11)
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Re:Disappointed with Firmware Rollout Frequency
a week ago - last edited a week ago

Hi @CyberHavoc9017.  I couldn't agree more.

 

As someone with 3 x XE75 Pro 1.0, 2 x XE75 Pro 2.0 and 2 X50-Outdoor, I'm staggered with the inconsistencies between the firmware platforms and lack of timely updates for these still current and promoted products.

 

I live in forlorn hope that each week, all of these products will all receive their platform 1.10 (1.4), or 1.11 (1.5), or 1.12 (1.6) update, and each week, I'm disappointed.  To have the XE75 Pro 2.0 stuck at version 1.2.12, when the XE75 Pro 1.0 went to 1.4.x over 6 months ago is staggering.  And don't get me started on the 1.2.6 X50-Outdoor.  I assume TP-Link have forgotten this exists and co-exists on customer's networks.

 

The lack of performance, especially for me with 2.4Ghz IoT devices, is even more frustrating when you see announcements like New Features Arrived! Channel Selection and Wireless Network Mode for the BE85 and BE65, but no acknowledgment of the problem or the need for a High Capacity Wireless Network Mode on other Deco products and never any timelines for updates or fixes.

 

And, whenever you have a problem, the answer isn't to enable new functionality, it's to dumb down the product and turn off the limited number of capabilities that are exposed by the featureless app - turn off Fast Roaming, disable Beamforming, use ethernet backhaul and the funniest one, check you have the latest firmware! (What latest firmware?)

 

When I made the change to TP-Link, I thought I was buying modern, capable and supported products that would work well out of the box, and improve over time.  18 months later, I am always hopeful that I'll one day have a stable and modern home network, but mainly, I'm disappointed.

3 x XE75Pro(1.0) (1.4.5) (1 main/2 eth) 2 x XE75Pro(2.0) (1.2.12) (2 wifi) 2 x X50-Outdoor(1.0) (1.2.8) (2 eth)
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Re:Disappointed with Firmware Rollout Frequency
a week ago

  @CyberHavoc9017 I agree. TP-Link needs to cut down its consumer product portfolio and properly support these devices. , TP-Link needs to cut down its consumer product portfolio and properly support these devices. Unfortunately we're probably in the minority to care about firmware updates - TP-Link is basically resorting to shovelware tactics.

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