deco not showing all connected devices

deco not showing all connected devices

deco not showing all connected devices
deco not showing all connected devices
a week ago
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0 build 2240830 rel. 50008

I have always been able to see all connected devices on my network thru the deco app.  Recently some devices are showing up on the offline list but they are actually connected.  I have added a new device to my network as well and had to approve its connection but it does not show up anywhere on any list that it is connected.  When I log into the router thru the web based site it shows connected devices and real time activity but the Connection is " - " where other devices show them connected to either 2.4 or 5.0 wireless.  Wondering why this has all of a sudden happened? I have password on my wifi but could someone hide new devices without accessing my deco set up which has a totally different password.  Is there a way to know if someone has set up a vpn or private network?

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#1
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Re:deco not showing all connected devices
a week ago

  @JEV08 

Hi, Thanks for the feedback.

Could you please refer to this link to submit the Deco APP log:

How to submit Deco APP log

 

"When I log into the router thru the web based site it shows connected devices and real time activity but the Connection is " - " where other devices show them connected to either 2.4 or 5.0 wireless."

Did you ever set "Connection Preference>Preferred Band" for these devices?

And are these devices mainly smart IOT devices?

Wait for your reply and best regards.

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#2
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Re:deco not showing all connected devices
a week ago

  @David-TP I have submitted the deco app log.  I have never set a preference to these devices.  Some devices are cameras, android boxes, printers, cell phones, laptops. It is driving me crazy why these devices don't show up connected.  Currently on my laptop connected to the router and just checked my deco app and it says my laptop is offline. I also have a fire stick that was connected to the router about a month ago, it has been turned off and unpluged and sitting on the shelf for a month and it shows that it is still connected as an active client? 

My google shows it is connected to an unknown network.

this is the firestick that has not been plugged in, in over a month.

 

I don't know where to go from here.  

 

Thanks for any help you can give me

 

Jev08

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#3
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