Deco App Showing Unknown Status of Connected Clients
Deco App Showing Unknown Status of Connected Clients
Hey TP-LINK !!
I have been facing this issue since i bought my mesh system some of my devices status is Unknown on Deco App? Please fix it as soon as possible.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thanks for posting question here.
According to the screenshots you shared, the problem is that the signal source that your clients connected are unknown.
It is suggested to check firmware Upgrade on Deco app and update firmware first.
Then please update Deco app from Google Play or Apple Store.
Then please turn off Fast Roaming under Advanced part and Mesh technology for a try.
- Copy Link
- Report Inappropriate Content
@Marvin_S I'm using latest firmware of Deco System and Deco App
- Copy Link
- Report Inappropriate Content
Hi，may I confirm whether you have turned off Fast Roaming under Advanced part and Mesh technology for a try?
- Copy Link
- Report Inappropriate Content
@Marvin_S Yes i do and even i turned OFF beamforming too
- Copy Link
- Report Inappropriate Content
Hi, as the screenshot you shared before, did you disable Mesh Technology?
If so, it is suggested to send app log using the email address your registered on our community following this guide.
- Copy Link
- Report Inappropriate Content
@Marvin_S Yeah not only my phone even other devices status are Unknown after turn OFF Mesh Technology.
- Copy Link
- Report Inappropriate Content
Hi, thanks for your update.
We have not received your app log. And do which your client devices have this problem?
- Copy Link
- Report Inappropriate Content
@Marvin_S When i use AP Mode on Deco so the App is not showing Unknown status now but when i use Router Mode on Deco so the App is showing Unknown status of connected clients.
- Copy Link
- Report Inappropriate Content
Hi, I am still having some confusions about your situation.
1. How many Decos M4 do you have? May I confirm the model and OS of your phone where you use the Deco app?
2. Please share the current Deco app version on that phone. 1.6.1 is not the latest firmware of Deco M4(EU) V2, you may reboot your phone then check firmware update again on Deco app.
3. Did you ever reboot your Deco system? It is also suggested to check the problem you feedback on another phone.
4.Does the problem happen on the app page of each client device?
- Copy Link
- Report Inappropriate Content
@Marvin_S I'm using (3) Deco M4 and my phone is Redmi Note 11 HyperOS Android 13 and my Deco is showing region (US) and Deco App is saying you have updated firmware of Deco Mesh System and my Deco App Version is (3.8.113) which is beta verison of Deco App which is available in Google Play Store and i tried (3.8.88) same problem nothing changed and everytime different connected clients showing UNKNOWN status not same client everytime.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 368
Replies: 12
Voters 0
No one has voted for it yet.