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Unable to change WiFi name and password

Unable to change WiFi name and password

Unable to change WiFi name and password
Unable to change WiFi name and password
15 hours ago
Model: Deco X1500   Deco M5   Deco X50-Outdoor  
Hardware Version: V1
Firmware Version: 1.1.6 Build 20240911 Rel. 36533

Hi, I have a system I setup for a friend. The main deco is the X1500, then a X50 Outdoor and the 3 x M5. He wasn’t home when I was setting it up for him so I just put in a generic WiFi name and password and thought I could change it when he gets home. However, when I try and change it, after about 1 minute, in the app the WiFi name and password just reverts back to the original one I set. I’ve rebooted all 5 decos hoping this would help but it still does the same after. 

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#1
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4 Reply
Re:Unable to change WiFi name and password
15 hours ago
Just for info, I’ve tried changing using iOS and Android app. I’ve also tried using the beta app from test flight on iOS and it’s still the same
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#2
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Re:Unable to change WiFi name and password
15 hours ago
I’ve also just found that any changes I make are quickly reverted. I’ve tried enabling Fast Roaming, it sticks for 10 seconds and then just reverts back
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#3
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Re:Unable to change WiFi name and password
2 hours ago

  @badgerthedon 

 

Hi, thanks for posting question here.

May I confirm when you were configuration the Deco network, did you use your friend's TP-Link account, right? Did you add your account as manager account on Deco app?

When you are trying to change wireless settings or other settings, are you logging into your account or your friend's account on the Deco app?

For your reference: What’s the difference between an owner account and a manager account?

 

 

 

 

 

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#4
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Re:Unable to change WiFi name and password
2 hours ago

  @Marvin_S 

 

I am using my account and I have created a new network. He doesn't have an account and isn't very technical so I used mine so I can manage it for him

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#5
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