Deco mesh network struggles to keep devices online, booting random devices offline

Deco mesh network struggles to keep devices online, booting random devices offline

Deco mesh network struggles to keep devices online, booting random devices offline
Deco mesh network struggles to keep devices online, booting random devices offline
a week ago
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: V1_1.1.7 Build 20240809

1. Previously I have reported issues where my Deco goes down randomly throughout the day, requiring reboot. Problem not solved.

 

2. About two weeks ago, I finally added a wired backhaul to my Deco network (X50-5G + X50). The issue became not as bad but still randomly go down throughout the day.

 

3. I recently bought a Tapo P110M plug, added to Apple Home via Matter and it managed to be added. But immediately after, it goes "no response" in Apple Home and will not reconnect. It also erratically sometimes go "local only" connection in Tapo app. Issue is pending with support team via email but no reply for 3 days now from person in charge.

 

4. To test my theory, I bought yet another Tapo device, this time the P304M power strip. Added to Apple Home via Matter, same issue. Cannot stay connected in Apple Home and would not reconnect. Even worse, it starts to take down my P110M offline too within the network (show in Deco app) randomly.

 

5. Even much worse, now I noticed that Deco network itself is trying to macro manage how many devices I can have online within. Often time my total devices connected would almost reach 30 devices but Deco now randomly kicks any devices offline to keep total devices connected to 25.

 

6. Why is Deco "smartly" thinks it should choose which of my devices should go offline? I have many smart home devices at home and randomly booting my devices offline will affect my smarthome automations which is driving my crazy daily.

 

7. Is the Deco X50-5G doing this random kicking because it's underpowered and cannot handle more than 25 devices at one time? TP-Link's promotional material "boasted" than it can manage connection of up to 150 devices.

 

8. Setting up QoS and chosing device priority does not have any effect of which devices get booted. Even the prioritised devices get kicked offline randomly.

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#1
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2 Reply
Re:Deco mesh network struggles to keep devices online, booting random devices offline
Monday

  @gnz 

Hi, Nice to see you again.

Could you please also give an update to the support ticket # TKID241020516?

I have organized and summarized all past posts and included clear notes in the email memo. Currently, I don't have any other suggestions and we need further assistance from the engineers. However, they don't view the community threads directly.

 

Thank you very much and best regards.

 

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#2
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Re:Deco mesh network struggles to keep devices online, booting random devices offline
Monday

  @David-TP Hey I actually thought I replied but it seems that the email seems to have not gone through (connection issues all the time).

 

Yeah I'm still getting the problem where my X50-5G goes down randomly throughout the day. In fact I just rebooted again minutes ago.

 

I said this even after updating to the latest firmware for the X50-5G and X50 two days ago.

 

I have more issues now because I bought the Tapo T110M and T304M matter plugs, which I'm also dealing with support separately at the moment. It seems that the Tapo matter plugs are not playing nice (goes unresponsive without reconnecting in Apple Home via matter) within the Deco mesh network (X50-5G + X50).

Been troubleshooting in many ways but it should be the issue with Deco mesh (more than one device).

I said this as I tested by creating a new network with my old X50-4G, added the homepod and plug onto it. No issue.

Added back to my original network, then issue came back.

 

That's adding to the 100% CPU usage (and 80%+ memory usage) almost all the time problem I'm seeing now from the new "device info page" that is now shown after the latest update.

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#3
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