Printer hidden

Printer hidden

Printer hidden
Printer hidden
2 weeks ago
Model: RE500X  
Hardware Version: V2
Firmware Version:

Since installing the RE500X to improve my Internet TV I have been unable to see my wifi HP Laserjet 400 printer from PC or mobile phone. Help please.

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#1
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2 Reply
Re:Printer hidden
2 weeks ago

  @PaulDH 

Hi, Thank you very much for the message.

Is the host router also from TP-Link?

 

Are the wifi HP Laserjet 400 printers as well as the mobile/PC all connected to the Host router WiFi or RE500X?

- Did you set the same SSID on RE500x as the WiFi of the Host router?

- And if you try to ping the IP address of the printer on the PC, will you get any response here- How to Use the Ping Command

 

Wait for your reply and best regards.

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#2
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Re:Printer hidden
2 weeks ago

  @David-TP 

David-TP wrote

  @PaulDH 

Hi, Thank you very much for the message.

Is the host router also from TP-Link?

 

Are the wifi HP Laserjet 400 printers as well as the mobile/PC all connected to the Host router WiFi or RE500X?

- Did you set the same SSID on RE500x as the WiFi of the Host router?

- And if you try to ping the IP address of the printer on the PC, will you get any response here- How to Use the Ping Command

 

Wait for your reply and best regards.

Hello David,

 

Thanks for your detailed reply.

After several days of trying to solve the problem, I have decided that the problem canonly be a failed wifi module in the printer. It conincided with chaning to a TP-Link routers and the mega DANA electrical storm in my area that lasted for 3 hours while all the damage was being done in Valencia. There were a few power surges and I think the wifi circuit board has been blown. 

I'll try another printer (my current one is also quite old) and let you know what happens.

Thanks again.

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#3
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