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Devices being disconnected and then cannot reconnect

Lonewulfza

2 weeks ago

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Registered: 2024-10-26

Devices being disconnected and then cannot reconnect

2 weeks ago

Model: Deco S7

Hardware Version: V12

Firmware Version: 1.4.5

Hi,

My 4 Deco S7 devices no longer function properly.

I have a master device setup as the router and connected straight to the fiber.

Fiber is working 100%.

After rebooting main deco s7 device, all devices connect to the WiFi, then one by one they start disconnecting and they cannot reconnect. When I try reconnect a device, the 'connection failed' message is displayed on the device.

Forgetting the WiFi network and attempting connection again yields the same results. I have to reboot the master deco s7 then can briefly connect until it disconnects again.

What can I do? Or do I have to take the Decos back?

The system has worked flawlessly for about 8 months now.

4 Reply

David-TP

2 weeks ago

Posts: 12443

Helpful: 1717

Solutions: 1197

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Registered: 2020-04-14

Re:Devices being disconnected and then cannot reconnect

2 weeks ago

@Lonewulfza

Hi, welcome to the community.

Would any Deco S7 turn red during the disconnection?

Please turn off "Fast Roaming" and "Beamforming" on the Deco APP>More>Advanced.

Here is the latest beta firmware for Deco S7.

Deco S7_1.5.1_build_20240711_Beta

If possible, please try to install this firmware first to see whether it helps.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

SandroMG

LV1

2 weeks ago

Posts: 3

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Registered: 2024-09-05

Re:Devices being disconnected and then cannot reconnect

2 weeks ago

When will there be a new firmware for deco S7?

David-TP

2 weeks ago

Posts: 12443

Helpful: 1717

Solutions: 1197

Stories: 9

Registered: 2020-04-14

Re:Devices being disconnected and then cannot reconnect

2 weeks ago

@SandroMG

Hi, I see a new firmware 1.5.2 is ready for release now. You could pay attention to the firmware notification through the Deco APP or official websites.

Best regards.

pjs_gsy

LV2

2 weeks ago

Posts: 24

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Registered: 2022-12-26

Re:Devices being disconnected and then cannot reconnect

2 weeks ago

@David-TP fwiw - I have this exact same issue with the S7's. After power down of everything, including devices and routers, things are working. Slowly, some cameras etc., eventually drop off the network and never come back on their own. This leads to constant resetting of devices when I can every week (which happens after a few days).

I am already running the beta mentioned. Once I get access to the release, I will install and update if it resolves the issues, or not. Fingers crossed.

Devices being disconnected and then cannot reconnect

Devices being disconnected and then cannot reconnect

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