Split accounts

Split accounts

Split accounts
Split accounts
a week ago
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Hello,

 

I manage 2 networks,called Ziggo and KPN. I wanted to add a user for only KPN, but it manages now also Ziggo network.

How can I split, that the new user can only manage KPN network, and I can manage both?

 

thx

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#1
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5 Reply
Re:Split accounts
a week ago

  @JonvandenB 

Hi, You could refer to this link to add individual manager accounts for each Mesh network:

How to add manager account of Deco

Then, the owner account for both networks could add your account as the manager for both networks.

 

Thank you very much and best regards.

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#2
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Re:Split accounts
a week ago

  @David-TP 

 

But that is not what I mean...

 

I added the new account, but he can now manage both networks! I only want him to manage his own one: KPN.

 

So the second account can now manage Ziggo and KPN network, but I want him only to be able to manage KPN network.

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#3
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Re:Split accounts
a week ago

  @JonvandenB 

Hi, thanks for the update, and sorry for the inconvenience.

In case of further confusion, could you please help me check the following details:

1."Ziggo and KPN" networks refer to 2 different Mesh systems here: such as:

2.  Email Account#1 was only set as the manager account of "Ziggo" network(for example) but he was able to see and manage both "Ziggo and KPN" networks, right?

-If that is the case, could you please help me submit the Deco APP log through your mobile phone:

How to submit Deco APP log

 

I'm the owner of the 6 Deco Mesh system and I added my colleague's email as the manager of one network. He could only see and manage the network I assigned him as the manager, not all 6 Mesh systems. so I think whether the manager accounts haven't been set properly or there might be some potential bugs in the APP.

 

Thanks again and wait for your reply.

 

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#4
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Re:Split accounts
a week ago

  @David-TP 

 

Yes, it's about 2 different mesh systems at 2 different locations...

 

Email 1 is owner and should be able to manage both mesh systems, that is the case now. (Jobozi... and Deco-m9)

 

 

Email 2 needs only to manage KPN (here called  Deco-m9) mesh system, but now he can do both jobozi...and Deco-m9.

I can't see the option, you mention,to create a log:

 

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#5
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Re:Split accounts
a week ago - last edited a week ago

  @JonvandenB 

Hi, Thanks for the reply.

You need to pick a category here and open any FAQ on the next page:

Navigate to the bottom of this page>click "No, I need more help"--> Email us

Then you will see the place to submit the APP log.

(PS: I noticed you have submitted the logs already. It will be forwarded to the senior engineer directly for further analysis and please check the email later for further suggestions.)

Best regards.

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#6
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