Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue

Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue

Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2024-10-20 23:03:27

Just posting this here in case anyone has ever come across this issue when using the X20s. I've posted on Reddit and at least 3 people have said they have the same issue so trying to spread awareness in hope of a fix.

 

When looking for a match in Ultimate Team in both FC24 & 25 the game would freeze for a few seconds before displaying the message 'the connection to your opponent has been lost' before kickoff or a few seconds after. Occasionally l'd just get a black screen which would give me a loss as l'd have to close the application. At times it would take me 5+ attempts just to get into a working match.

Some time before FC24 released I changed my router to 2 X20 decos. Initially I was adamant that it was an issue with the game as it was the only game that had an issue, but after trying to change every setting, FC25 being released with the same issue, I tested playing with an Amazon Eero 6, and the issue has completely gone.


Wondered if anyone else plays with the same setup and experiences this issue. Only other issue I had is casting from my phone to tv using Airplay and Chromecast. The majority of the time my phone would find the TV but be unable to connect

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#1
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8 Reply
Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @Rhem96 Hi, Thank you very much for your time and patience.

When you play FC24/25, is the Xbox/switch/PS connected to Deco X20 via an Ethernet cable or by WiFi?

- It is highly suggested to establish an Ethernet connection for online gaming.

 

Please also disable "Fast Roaming" and "Beamforming" under the Deco APP>More>Advanced.

It is also suggested to set the  Xbox/switch/PS as "High priority" under QOS.

 

After that, if you can still reproduce this issue constantly, please send an email(try to add the forum ID 711356 in the subject) to support.forum@tp-link.com and I could escalate the case to the senior engineer for further analysis.

 

Thanks again and best regards.

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#2
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @David-TP Never understood how beamforming/fast roaming can affect this? Surely they're features you'd rather leave on?

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#3
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @Rhem96

I have had the same issue. This only happens with the Deco x20. It happened to me nonstop.
So I have tried 2 things.

1. I had an older deco the E4. I connected my PlayStation to it and I never got the issue again.

2. I bypass the mesh and go directly to my router.

Both of these changes solved my problem I stopped having issues on EA fc 25.

These are not great solutions as the x20 is a new version and gives me better speeds. But I can't get it working no matter what configuration i change.




 

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#4
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @David-TP yes I've tried both through Ethernet and WiFi and all of your suggestions. I've come across multiple people with the same issue now with no solution. To be honest I have now got rid of my X20s and have had no issues but I would like a fix for others. 

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#5
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @henry_arbildo yeah I've come across others with the same issue. I've got rid of my X20s now as you shouldn't have to go through such lengths just to play a game. I've changed to the Amazon Eero and haven't had a single issue, still trying to find a fix for others though. 

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#6
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @Rhem96 the issue i have is that i have had the x20 for a long time.
I cant return them.

starting to cost alot.

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#7
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
2 weeks ago

  @henry_arbildo how long have you had it? If you're in the UK it's covered under warranty for 3 years (not sure for other locations). They'll only send a new replacement but could be sold (But I didn't tell you that laugh)

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#8
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Re:Deco X20 issue with FC24/25 on PS5 & Chromecast/Airplay issue
a week ago

@Rhem96 

Hi, Thank you very much for the updatelaugh.  I have also received your email.

 

 @henry_arbildo 

Thanks for your feedback. I noticed you still kept Deco X20. In case the senior engineer would like to perform further tests, I'd like to follow up on your case via email as well.

Please check whether you can receive my email later.

Best regards.

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#9
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