Deco X55 crashing/rebooting multiple times a day

Deco X55 crashing/rebooting multiple times a day

Deco X55 crashing/rebooting multiple times a day
Deco X55 crashing/rebooting multiple times a day
2024-10-03 00:52:20
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20231229 Rel. 43148

Recently my X55 (1.2) has starting crashing/rebooting frequently, I only got it in May this year and hadn't noticed any problems previously. I have setup some basic monitoring yesterday and since then it has crashed/rebooted 4 times in less than 24 hours.

 

I have only one X55 and no satellites so the setup couldn't be simpler. The logs get cleared when the device reboots so I can't see what is happening to cause the reboot. I suspect this could be to do with being upgraded to a new firmware but I can't see anyway of telling when/if the firmware was updated (I have the device set to auto upgrade the firmware).

 

After doing some googling it looks like a lot a number of people are having stability issues with Build 20231229 Rel. 43148. 

 

https://www.reddit.com/r/TpLink/comments/1eibsoo/tplink_firmware_seriously_flawed/

https://community.tp-link.com/en/home/forum/topic/656482

 

Is there a known issue? Is there anyway to capture the logs from before the reboot to work out what is wrong? What else can I try?

 

 

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#1
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4 Reply
Re:Deco X55 crashing/rebooting multiple times a day
2024-10-08 10:11:24

  @Muzzar 

Hi, Thank you very much for the feedback.

I have sent a beta firmware via private message and could you please help me check whether it helps with the rebooting issue?

Wait for your reply and best regards.

 

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#2
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Re:Deco X55 crashing/rebooting multiple times a day
2024-10-17 12:37:27
Thanks David for the firmware link. I have been monitoring for the last few days on the old firmware and haven't seen the reboots. I will continue to monitor and if the reboots return I'll come back to you.
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#3
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Re:Deco X55 crashing/rebooting multiple times a day
a week ago

Hi  @Muzzar, have you seen more reboots? Mine is rebooting when using the Deco app. I just open the app, go to the settings and out of nowhere it reboots.

 

Also, I noticed that the internet in general is working very bad. Loading websites/apps sometimes take a lot of time both on Wi-Fi and cabled connections. I have a 400 mbps upload/download speed which is very good. Never saw problems with my ISP on that regard. 

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#4
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Re:Deco X55 crashing/rebooting multiple times a day
a week ago

I've downloaded the logs, I can see a lot of weird critical errors:


log

log

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#5
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