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No devices displayed but WiFi is working

CharlesRM

2024-09-23 04:23:28 - last edited 2024-09-25 11:05:22

Posts: 9

Helpful: 6

Solutions: 1

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Registered: 2023-04-19

No devices displayed but WiFi is working

2024-09-23 04:23:28 - last edited 2024-09-25 11:05:22

Model: Deco BE65

Hardware Version: V1

Firmware Version: 1.0.7 Build 20240322 Rel. 57053

When looking at my Deco mobile app, both routers are online however, they do not show the devices that are connected to it. This is occurring on my Pixel 9 Pro XL. However, on my other Android phone, I can see that there are 18 clients connected to the Main router and 20 clients connected to "Other".

Why doesn't this show up on the Deco app running on my Pixel?

Regards,
Charles

1 Accepted Solution

CharlesRM

LV1

2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

Posts: 9

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2023-04-19

Re:No devices displayed but WiFi is working-Solution

2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

@David-TP

Hi David, thanks for the quick reply.

Uninstalling, restarting my Pixel 9 Pro XL and re-installing the Deco app resolved it. I can now see devices that are connected to my 2 mesh routers in the Deco app.

Thanks heaps David

Recommended Solution

2 Reply

David-TP

2024-09-24 07:53:18

Posts: 12443

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Registered: 2020-04-14

Re:No devices displayed but WiFi is working

2024-09-24 07:53:18

@CharlesRM

Hi, Thank you very much for the feedback.

Did it make any difference whether the Pixel 9 Pro XL is connected to the Deco Wi-Fi or via mobile data?

It is also suggested to remove the Deco APP from Pixel 9 Pro XL and install it again.

While, If the issue continued, please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

CharlesRM

LV1

2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

Posts: 9

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2023-04-19

Re:No devices displayed but WiFi is working-Solution

2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

@David-TP

Hi David, thanks for the quick reply.

Uninstalling, restarting my Pixel 9 Pro XL and re-installing the Deco app resolved it. I can now see devices that are connected to my 2 mesh routers in the Deco app.

Thanks heaps David

No devices displayed but WiFi is working

No devices displayed but WiFi is working

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