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No devices displayed but WiFi is working

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No devices displayed but WiFi is working

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No devices displayed but WiFi is working
No devices displayed but WiFi is working
2024-09-23 04:23:28 - last edited 2024-09-25 11:05:22
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.0.7 Build 20240322 Rel. 57053

When looking at my Deco mobile app, both routers are online however, they do not show the devices that are connected to it. This is occurring on my Pixel 9 Pro XL. However, on my other Android phone, I can see that there are 18 clients connected to the Main router and 20 clients connected to "Other".

 

Why doesn't this show up on the Deco app running on my Pixel?

 

Regards,
Charles

 

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1 Accepted Solution
Re:No devices displayed but WiFi is working-Solution
2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

  @David-TP 

 

Hi David, thanks for the quick reply.

 

Uninstalling, restarting my Pixel 9 Pro XL and re-installing the Deco app resolved it. I can now see devices that are connected to my 2 mesh routers in the Deco app.

 

Thanks heaps David smiley

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Re:No devices displayed but WiFi is working
2024-09-24 07:53:18

  @CharlesRM 

Hi, Thank you very much for the feedback.

Did it make any difference whether the Pixel 9 Pro XL is connected to the Deco Wi-Fi or via mobile data?

It is also suggested to remove the Deco APP from Pixel 9 Pro XL and install it again.

 

While, If the issue continued, please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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#2
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Re:No devices displayed but WiFi is working-Solution
2024-09-25 01:15:44 - last edited 2024-09-25 11:05:22

  @David-TP 

 

Hi David, thanks for the quick reply.

 

Uninstalling, restarting my Pixel 9 Pro XL and re-installing the Deco app resolved it. I can now see devices that are connected to my 2 mesh routers in the Deco app.

 

Thanks heaps David smiley

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