Devices connected but missing in Deco app

Devices connected but missing in Deco app

Devices connected but missing in Deco app
Devices connected but missing in Deco app
2024-09-20 12:18:58
Tags: #Deco App Related #Deco X50
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.5.5 Build 20240718 Rel. 44414

Model: Deco X50  

Hardware Version: V1 (3x)

Firmware Version: 1.5.5 Build 20240718 Rel. 44414

Hardware Version: V2 (1x)

Firmware Version: 1.2.0 Build 20231229 Rel 43148

 

Hi, since none of the existing threads about this topic contains a solution but all end with send the app logs, I thought let's try again and hope somebody can share the solution for this problem on the forum :) 

 

In my Deco App (iOS 17, v3.8.24) I can't see any connected devices any more in the app. All devices are only listed under the  "Offline clients" and in the past I could also see to which deco they where connected. And I'm sure each device is connected else I would hear some complains here in the house :) The devices overview shows all deco's and that they all work as expected, I can even see the download/upload, but the client counter is 0 for all of them :( 

 

Any hints on how to fix this? Re-installing the app didn't work, restarting the Deco's also didn't improve anything.

 

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#1
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3 Reply
Re:Devices connected but missing in Deco app
2024-09-23 10:43:59

  @sndpl 

Welcome to the community.

It is suggested to install the latest beta firmware here to see whether it helped or not:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

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#2
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Re:Devices connected but missing in Deco app
2 weeks ago

  @sndpl Did you by change installed the beta-app and see if the offline-online client issues are still there, or that the issues are fixed?

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#3
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Re:Devices connected but missing in Deco app
2 weeks ago

  @JanRekenaar No I didn't install any beta apps or firmware, but it seems my deco v1 has a new firmware 1.6.0 and the iOS deco app also (3.8.69) which seems to have fixed the issue. I can see all clients again :) 

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#4
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