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Deco X10 constantly dropping across devices

Deco X10 constantly dropping across devices

Deco X10 constantly dropping across devices
Deco X10 constantly dropping across devices
2 weeks ago
Tags: #Network Connectivity
Model: Deco X10  
Hardware Version: V20
Firmware Version:

Hey - we have Deco X10s set up for our home network.

 

Unfortunately, WiFi connection drops across most devices consistently. Devices wired to a Deco don't have this problem.

 

The problem seems to be exacerbated when the guest network is turned on (not that this is a permanent option).

 

we've tried turning off fast roaming, beamforming and deactivated mesh on specific devices as well. 
 


what could be causing this issue?

 

thanks for any help anyone can provide. 

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#1
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4 Reply
Re:Deco X10 constantly dropping across devices
2 weeks ago - last edited 2 weeks ago

  @Malajajo 

Hi

 

New firmware is out for Deco X10 V1, you could update it. （V1 is the hardware version. You may try to find the hardware version of the Deco X10 on the bottom label of it.）

Deco X10

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#2
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Re:Deco X10 constantly dropping across devices
2 weeks ago

  @Joseph-TP  Thanks for your reply

The hardware version (as stated on the bottom of the device) is version 1.0

According to the app the devices are up to date - firmware version 1.1.5
 

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#3
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Re:Deco X10 constantly dropping across devices
a week ago

  @Malajajo 

Hi, Thank you very much for the time and patience.

A new firmware 1.1.6 was released for Deco X10_V1 two days ago, which has optimized wireless stability during Mesh roaming.

It is also suggested to update to this version first:

https://www.tp-link.com/en/support/download/deco-x10/#Firmware

 

Thanks a lot and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#4
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Re:Deco X10 constantly dropping across devices
Thursday

  @David-TP Thanks David - we updated shortly after your message, but unfortunately the issues are not resolved. Connections are consistently dropping - this is most noticeable on phones (iPhone and Android) - but probably because these are the devices we use the most over wifi.

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#5
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Helpful: 0

Views: 144

Replies: 4

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