Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
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The official firmware will be released later to optimize this issue.
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Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
Deco P9_V2 | 1.2.1_build_20240925_Beta |
Deco S4_V2 | 1.6.2_build_20240828_Beta |
Deco M4_V2 | 1.6.2_build_20240828_Beta |
Deco M4_V3 | 1.6.1_build_20240904_Beta |
Deco S4/M4_V4 | 1.1.2_build_20240828_Beta |
Deco M5_V1/V2/V3 | 1.7.8_build_20240826_Beta |
Deco M9 Plus V1 | 1.6.3_build_20240715_Beta |
Deco M9 Plus V2 | 1.6.3_build_20240715_Beta |
Deco PX50(US)_V1 | 1.2.4_build_20240819_Beta |
Deco PX50(EU)_V1 | 1.2.4_build_20240819_Beta |
Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
Deco X20_V2 | 1.2.5_build_20240724_Beta |
Deco X20_V3 | 1.2.1_build_20240827_Beta |
Deco X20_V4 | 1.5.5_build_20240816_Beta |
Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
Deco X50/Deco X55_V1.2 | 1.4.5_build_20241021_Beta |
Deco X60_V2 | 1.5.3_build20240728_Beta |
Deco X60_V3 |
1.3.0_build_20241018_Beta |
Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
Deco X50-POE_V1 | 1.2.5_build_20241031_Beta |
Deco X50-POE_V2 | 1.4.4_build_20241217_Beta |
Deco XE75/XE5300_V1 | 1.4.1_build20240926_Beta |
Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
Deco XE75 Pro V2/XE75 Pro V3 | 1.2.12_build_20240821_Beta |
Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
2. It is recommended that all Decos in the network be upgraded to beta firmware.
3. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
4. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
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Hi, Thanks for the feedback.
There haven't been beta firmware versions for Deco W7200 and Deco X3600 yet. I'd like to follow up on your case via email and check with the engineer whether he could provide further assistance.
Best regards.
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This works great. Had to update the two S4 satellites by IP address, because knocking off the Tapo smart devices had no effect in restoring online status. I have 36 Tapo smart devices connected to the Deco S4 mesh.
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@David-TP
I put all my 4 P9s v2 back to 1.2.1 Build 20240716 Ref 60900 and I had no issues with the app saying that they were off line and everything was bliss compared to the previous issues mentioned.
Then yesterday, my WiFi has been all over the place and my laptop just dropping off the network/apps/RDP freezing on the page and the Android app saying this when I went to see what the issue was.
"Unable to connect to Deco Make sure that the main deco works well. reconnect. alternatively restart the main deco until the LED turns solid green"
Has anyone else had this happen now on this version ?
Can anyone confirm if TPLink are actually looking at this issue to fix ?
I dont want to trial a fix (I did that and it didnt work) as I cant afford for my network to go down but I also cant have this issue that I have currently.
Does anyone have any ideas ?
Thanks
Martyn
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I had the same problem. Beta firmware worked for a few days, then some of the Decos started having VERY slow download/upload (under 1 Mbps) with lots of device disconnects. I work from home, so a stable network is critical. I had to buy new mesh network.
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1.2.1_build_20240925_Beta firmware still doesn't work well with deco app on P9 devices.
Most annoying bugs in Deco P9 firmware:
1. 1.2.1_build_20240925_Beta - firmware has open telnet service without password. Anyone in you net can connect to your Deco P9 using telnet without password.
2. Deco app is unusable. All Deco P9 are offline. You can't add new Deco p9 to an existing network with this firmware. But wi-fi network works.
3. Smart DHCP feature can't be disabled entirely. Periodically main Deco P9 starts acting as DHCP server. For example if my main internet router (not tp-link) has been rebooted some, devices in the lan may get DHCP lease from Deco P9 which is in AP mode and must not provides IPs to devices.
4. PLC connections are not always stable. Sometimes PLC stops working without any changes to the setup. You can't control PLC connections at all.
5. No diagnostic or any kind of advanced settings in the app or web interface of Deco P9.
6. Wi-fi network become completely unstable if you connect more than 6 (six) Deco P9 access points to one mesh network.It doesn't matter if you connect >6 APs with Ethernet or PLC. After connecting 7th Deco P9 unit to the mesh network, random units became periodically disconnected.
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It's a flipping joke, sounds like they have school kids on the job.
Things like that shouldnt even better allowed to slip the net.
Does anyone have a good alternative option?
I did think of flashing these with ooenwrt but it's just not quite there to even trial. I want a robust system now.
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I went with Eero and so far it's been great. The app is better and the mesh network has been rock solid. They said it takes an Eero mesh network 24-48 hours to optimize itself for your house, but mine was solid from the start (and our layout is complex). I was probably not going to buy another TP-Link after their slow response to this major issue and then I came across the US government investigation and the possibility of their routers being banned in the US, which convinced me to look at another company for my solution.
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And I noticed that I have port 23 open, and I tried to connect on Windows, and I can connect without a password, but I don’t know if the command options are limited. However, this port shouldn’t be open, even if it’s only open on the LAN, especially without requiring any authentication password. I’m not sure, but it seems like the port is open even on the stable firmware.
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No ports should be open by deafult. It presents a security risk because malware is constantly scanning IP addresses for open ports. Even if there is nothing actionable on that particular port, it shows that there is a device at the IP address. In other words, responding to a ping on any port blows your cover on the internet. This website can tell you if your router is responding to pings on any of the standard ports: https://www.grc.com/shieldsup
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Of course, there shouldn’t be any open ports by default, especially as far as I know, port 23 telnet… On the beta version, at least for my X60s, you don’t even need a password if you’re connected to the LAN… you can do whatever you want if you know the “code”… Quite a critical security breach, isn’t it? 🥴
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Helpful: 3
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Replies: 99