Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
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The official firmware will be released later to optimize this issue.
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Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
Note:
1. Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
2. It is recommended that all Decos in the network be upgraded to beta firmware.
3. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
4. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
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@David-TP hi! I have no problems whatsoever with the X55s, only with the X50.
Is there any other way to solve it?
It is actually the one with more Tapo deviced connected (only 5!). And btw, Tapo is a TP Link brand, we shouldn't have these troubles.
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@David-TP Hello, I have 4 Deco X50-POE(1.0) on my network. I have the same issue as others where other than the main Deco unit, the others show offline.
My network's operation mode is set to Access Point
Phone Type: iPhone 16 Pro Max
Operating System: iOS 18.1
Hardware Version of X50-PoE: US/1.6
Observation:
1. Tapping on Main Network which leads to Network map and Status, all Deco X50s are offline except Main.
2. Dragging the middle of the screen downwards causes the status to refresh.
3. Decos continue to appear offline despite the status LED on the X50's being Green.
4. At some random point or event, the Decos will report in the app as being online.
5. At some random point or event, the Decos will report in the app as being offline.
I do not see the firmware for my specific version of the X50-POE. Can you please guide me to which beta firmware I should install?
Thanks!!
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Hi, Thank you very much for the feedback.
I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?
Wait for your reply and best regards.
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Hi
I've managed to update my main p9 V2 deco but can't update my 2 of my 3 offline ones.
I have the IP addresses and managed to log on to 1 with the password and update but now can't access it as saying password is wrong.
The 2 others, I can enter the password but again says the password is wrong.
The password is not wrong as I can access the main p9 decos.
I then reset 1 of the decos that could not log in and readded to the deco network and all looked good for less than 5 minutes. It connected and could see it in the app but then went offline in the app.
I still can't access webpage as password is wrong.
Will this ever get fixed and if so, how do I do this now ?
Thanks
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David-TP wrote
Hi, Thank you very much for the feedback.
I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?
Wait for your reply and best regards
.
@David-TP Hi David, thank you so much for uploading the firmware for the Deco-X50-PoE v1.6 devices. I will test and monitor to see if the issue is resolved or if it persists the best I can. All the best as well.
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Hi, Have you changed the password of the TP-Link email before?
If you did, I think the satellite P9 was unable to sync the new password from the cloud and still saved the old password. It is very likely the password was changed when satellite P9 units were offline.
After resetting one of the satellite P9s once and re-adding it to the Deco, can you access the web UI of this P9?
I checked the 4 Deco P9 units under your ID, 2 of them are on 1.2.1 Build 20240925 Rel. 74665, and the rest two units are on 1.2.1 Build 20240904 Rel. 34385.
Would you mind also resetting the 2 units with 1.2.1 Build 20240904 Rel. 34385 and re-added to the Deco APP, then test again whether the web UI of the individual units could be accessed?
Thank you very much and best regards.
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