Satellite Deco Units Work Well but Display Offline on the Deco APP

Satellite Deco Units Work Well but Display Offline on the Deco APP

65 Reply
Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-09 06:17:02

  @nixuspix 

Hi, Thank you very much for sharing with us. I do appreciate users try to share what they have found about the Deco Mesh systemlaugh.

Currently, the engineer is trying to optimize the APP management experience so they launched a new beta APP test. I think it would be the right time to check whether there is any glitches when Deco APP tried to deliver the required setting to the Deco hardware.

It would be highly appreciated if you could try to install the beta APP here and share the feedback:

Deco APP 3.8.36 --- Greatly Optimized Network Management Experience

 

Thanks again and best regards.

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#42
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-12 09:20:40

  @David-TP 

Left feedback in App Beta section

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#43
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-14 09:58:13

  @David-TP 

 

Hi,

 

Does new beta version of Deco x50 v1.2 firmware also have this fix for this particular problem or do I need to choose fix this problem or stay in 1.2 beta?

 

Thanks!

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#44
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-16 20:54:30

  @David-TP but this not mash connect to mr4

Sayeem Ahmed
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#45
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-19 00:22:15

  @David-TP 

 

Only master Deco P9 is online in the APP after updating firmware to latest beta. Updating APP to the latest beta doesn't fix the situation.

 

Deco P9_V2 1.2.1_build_20240904_Beta
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#46
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-19 07:17:49

  @kld39 

 

Same, my P9. The main one only works in app. Others appear offline.

 

Updated to beta on the app and made no difference.

 

Is there an even newer firmware yet, to even try to fix this ?

 

I'm 100% sure my actual network is suffering. I took one P9 off to try and reconnect but that won't even join again now.

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#47
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-19 08:22:54

  @Nytram 

Nytram wrote

I'm 100% sure my actual network is suffering. I took one P9 off to try and reconnect but that won't even join again now.

 

I've managed to reconnect P9 slave device to the network with beta firmware installed using the following procedure:

 

1. Reset slave device.

2. Create new network in Deco app using this slave device as master.

3. Login in to the master device of the newly created network using browser and its IP address.

4. Downgrade the master device to the latest non beta firmware through the browser.

5. Reset it.

6. Now you can add the device to the network with master on beta firmware. Newly added device will be even shown online in the App.

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#48
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
3 weeks ago

  @David-TP 

What about XE75 Pro v1? Does it have the same problem? I just see the firmware update for v2 and v3. 

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#49
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
3 weeks ago

  @Etnomleb 

Hi, I haven't received similar feedback on the Deco XE75 Pro yet.

Did you experience the current issue on your Deco XE75 Pro?

Wait for your reply and best regards.

 

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#50
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
3 weeks ago

  @kld39 

@Nytram 

Thank you very much for the update. I just updated a new beta for Deco P9_v2_20240929 and could you please test whether the new beta version helps with the current issue?

Thank you very much and best regards.

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#51
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