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Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

SolutionSatellite Deco Units Work Well but Display Offline on the Deco APP

David-TP

2024-09-02 09:40:03 - last edited a week ago

Posts: 11949

Helpful: 1634

Solutions: 1035

Stories: 9

Registered: 2020-04-14

Satellite Deco Units Work Well but Display Offline on the Deco APP

2024-09-02 09:40:03 - last edited a week ago

Tags: #Official

Model: Deco

Hardware Version:

Firmware Version:

This Article Applied to:

Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.

Phenomenon Description:

The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.

Available Solutions:

The official firmware will be released later to optimize this issue.

Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:

Deco P9_V2	1.2.1_build_20240904_Beta
Deco S4_V2	1.6.2_build_20240828_Beta
Deco M4_V2	1.6.2_build_20240828_Beta
Deco M4_V3	1.6.1_build_20240904_Beta
Deco S4/M4_V4	1.1.2_build_20240828_Beta
Deco M5_V1/V2/V3	1.7.8_build_20240826_Beta
Deco M9 Plus V1	1.6.3_build_20240715_Beta
Deco M9 Plus V2	1.6.3_build_20240715_Beta
Deco PX50(US)_V1	1.2.4_build_20240819_Beta
Deco PX50(EU)_V1	1.2.4_build_20240819_Beta
Deco X10/X15/X1500/W4500_V1	1.1.5_build_20240910_Beta
Deco X20_V2	1.2.5_build_20240724_Beta
Deco X20_V3	1.2.1_build_20240827_Beta
Deco X20_V4	1.5.5_build_20240816_Beta
Deco X50/Deco X55_V1	1.5.5_build_20240816_Beta
Deco X50/Deco X55_V1.2	1.2.0_build_20240903_Beta
Deco X50-Outdoor_V1	1.2.5_build_20240725_Beta
Deco X50-POE_V2	1.0.6_build_20240822_Beta
Deco XE75 V2/XE5300 V2	1.2.8_build_20240730_Beta
Deco XE75 Pro V2/XE75 Pro V3	1.2.12_build_20240821_Beta
Deco BE63/BE65_V2	1.0.8_build_20240814_Beta
Deco BE85_V2	1.0.20_build_20240814_Beta

Note:

1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:

When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:

Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.

-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.

After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Deco APP 3.8.36 Greatly Optimized Network Management Experience! Try to leave a Message if urgent help is required.

41 Reply

David-TP

5 hours ago

Posts: 11949

Helpful: 1634

Solutions: 1035

Stories: 9

Registered: 2020-04-14

Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

5 hours ago

@nixuspix

Hi, Thank you very much for sharing with us. I do appreciate users try to share what they have found about the Deco Mesh system.

Currently, the engineer is trying to optimize the APP management experience so they launched a new beta APP test. I think it would be the right time to check whether there is any glitches when Deco APP tried to deliver the required setting to the Deco hardware.

It would be highly appreciated if you could try to install the beta APP here and share the feedback:

Deco APP 3.8.36 --- Greatly Optimized Network Management Experience

Thanks again and best regards.

#42

Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

This Article Applied to:

Phenomenon Description:

Available Solutions:

The official firmware will be released later to optimize this issue.

Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:

Note:

Information

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