Main wifi network stopped working

Main wifi network stopped working

Main wifi network stopped working
Main wifi network stopped working
2024-08-21 14:49:11 - last edited 2024-08-26 10:22:43
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.4 Build 20231222 Rel. 63684

Suddenly, my main wifi network is off and it is impossible to turn it on.

Guests and iot networks are working.

Eco mode is turned off. Access point mode is enabled.

I already reboted twice the system

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#1
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1 Accepted Solution
Re:Main wifi network stopped working-Solution
2024-08-22 08:27:31 - last edited 2024-08-26 10:22:43

  @Matiashurtado 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Is there any change to the network recently, like an APP or firmware upgrade?

Wait for your reply and best regards.

Recommended Solution
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#2
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5 Reply
Re:Main wifi network stopped working-Solution
2024-08-22 08:27:31 - last edited 2024-08-26 10:22:43

  @Matiashurtado 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Is there any change to the network recently, like an APP or firmware upgrade?

Wait for your reply and best regards.

Recommended Solution
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#2
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Re:Main wifi network stopped working
2024-09-26 11:03:59

  @David-TP 

Hi,
i have the same problem as Matiashurtado, who wrote on 2024-08-21 at 16:49:11:
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.4 Build 20231222 Rel. 63684

Suddenly, my main wifi network is off and it is impossible to turn it on.

Guests and iot networks are working.

Eco mode is turned off. Access point mode is enabled.

I already reboted twice the system."

 

Within my Deco-App the Wi-Fi Settings look exactly like in the following screenshot.

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#3
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Re:Main wifi network stopped working
2024-09-27 07:07:34

  @nepomayr 

Hi, Thank you very much for the feedback.

I also noticed you have submitted the Deco APP log yes.

 

Have you tried to factory reset Deco X50 once before?

Best regards.

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#4
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Re:Main wifi network stopped working
2024-09-27 12:33:43

  @David-TP 

Thanks, that worked 👍🏼

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#5
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Re:Main wifi network stopped working
2024-10-07 20:51:25

Same problem again.

Last time I had to factory reset the router, now i'll have to do it again. 

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#6
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