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Homekit Video not working after MESH XE75 INSTALL

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Homekit Video not working after MESH XE75 INSTALL

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

CyBre

2024-08-13 12:59:19 - last edited 2024-08-19 08:59:29

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Registered: 2024-08-13

Homekit Video not working after MESH XE75 INSTALL

2024-08-13 12:59:19 - last edited 2024-08-19 08:59:29

Tags: #Network Connectivity #Wi-Fi 6E

Model: Deco XE75

Hardware Version:

Firmware Version: 1.2.8 BUILD 20240328 REL. 43136

Hello,

I just installed my MESH XE75 3 pack standard install...

and it works great until all my homekit video (aqara door bell and EVE cam) stop working..after a few minutes/hours then no video anymore...

Any ideas ?

What is going on ? Anyone else with the issue ?

Cyril

1 Accepted Solution

David-TP

2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

Posts: 13369

Helpful: 1917

Solutions: 1449

Stories: 9

Registered: 2020-04-14

Re:Homekit Video not working after MESH XE75 INSTALL-Solution

2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

@CyBre

Hi, Thank you very much for the feedback.

Could you please help me find more details about the video streaming issue:

- Are you trying to say, that Homekit randomly stopped being able to live-stream and record videos from Aqara doorbell and EVE cams?

- Do you set up HomeKit Secure Video on the iPhone, iPad, or something else?

When the HomeKit Secure Video stopped working, would a reboot of Deco or cameras temporarily restore the camera view?

By the way, did the Aqara doorbell and EVE cams connect to the Main Wi-Fi Network or IOT network?

Please also disable "Fast roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.

Wait for your reply and best regards.

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1 Reply

David-TP

2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

Posts: 13369

Helpful: 1917

Solutions: 1449

Stories: 9

Registered: 2020-04-14

Re:Homekit Video not working after MESH XE75 INSTALL-Solution

2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

@CyBre

Hi, Thank you very much for the feedback.

Could you please help me find more details about the video streaming issue:

- Are you trying to say, that Homekit randomly stopped being able to live-stream and record videos from Aqara doorbell and EVE cams?

- Do you set up HomeKit Secure Video on the iPhone, iPad, or something else?

When the HomeKit Secure Video stopped working, would a reboot of Deco or cameras temporarily restore the camera view?

By the way, did the Aqara doorbell and EVE cams connect to the Main Wi-Fi Network or IOT network?

Please also disable "Fast roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.

Wait for your reply and best regards.

Homekit Video not working after MESH XE75 INSTALL

Homekit Video not working after MESH XE75 INSTALL

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