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Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739

Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739

Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-12 19:57:51
Model: Deco X20  
Hardware Version:
Firmware Version: 1.2.5

I received a DECO notification on my mobile that a new firmware update was available to download. I proceeded to download and install the update. My DECO X20 rebooted and the app says that "Everything looks good". I can see a device has managed to connect to it successfully but it is connected physically to the DECO via a network cable. On all of my other devices (home computer, laptops, phones), the old DECO network is not visible to connect to at all. I have restarted the DECO but it has not made a difference. Any suggestions on how to resolve this would be greatly appreciated. Thanks.

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#1
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5 Reply
Re:Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-12 20:13:00

  @FMDK 

 

Open Deco app, check Main Network settings and if it is set to hidden. Also check all other settings: SSID and such. 

 

You don't need to have smartphone with Deco app connected to Deco WiFi to manage Deco mesh, but Main Deco must have Internet connection. 

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#2
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Re:Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-13 06:29:02

  @Alexandre. How do i check if my network i hidden from the DECO smartphone app? If I open the app, and i click on "Wi-Fi Settings", I can see an entry for "2.4 GHz Network" is set to "Off" but I cant seem to work out how to turn it to "On"?

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#3
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Re:Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-13 06:30:15
Do I need to start from scratch and recreate my Network again?
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#4
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Re:Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-13 06:32:03
Now that I think about it, shouldn't I also see a 5GHz option also?
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#5
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Re:Network not visible after downloading Firmware update 1.2.5 Build 20240720 Rel. 66739
2024-08-13 08:12:15

  @FMDK 

Hi, Can I have a screenshot of "an entry for "2.4 GHz Network" is set to "Off""?

 

Deco uses the same SSID for 2.4GHz and 5GHz. When you go to WiFi settings, usually you can see the following settings:

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#6
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Information

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Views: 536

Replies: 5

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