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Deco M9 Plus

WCLS

2024-08-01 10:18:49

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Registered: 2023-11-21

Deco M9 Plus

2024-08-01 10:18:49

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.6.3

Our home network consist of three Deco M9 plus. We frequently experience that with firmware 1.6.3 the internet connection on our iPhone 12 Pro frequently disconnects but on our iPhone 13 the connection is stable and does not disconnect frequently.

We already tried a few things with the iPhone 12 Pro:

1. Reset the network settings on the iPhone 12 Pro.

2. Turn off "Private Address" on the 12 Pro.

3. Disable Mesh technology on the Deco APP for 12 Pro.

The issue is still present. Is this a known issue with firmware version 1.6.3? And is there a solutions available except for turning back to a older firmware version?

2 Reply

Sunshine

2024-08-02 11:51:51

Posts: 7375

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Registered: 2018-12-17

Re:Deco M9 Plus

2024-08-02 11:51:51

@WCLS

Hi,

Can the iPhone 12 Pro stably connect to other WIFI?

Please also check if it is under parental control or block list that may affect it.

And enable a 2.4G guest network for the iPhone 12 Pro to have a comparison.

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WCLS

LV1

2024-08-05 14:29:07

Posts: 3

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Registered: 2023-11-21

Re:Deco M9 Plus

2024-08-05 14:29:07

@WCLS

Hello

Yes, the iPhone 12 Pro has a stable connection with other Wifi's. The phone is not under parental control or on any block list.

I will try if the 2.4G guest network is more stable. Do you know of other solutions if this does not provide the same stability as we have with the iPhone 13?

Deco M9 Plus

Deco M9 Plus

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