@David-TP 

Hi

Yes my mobile phone was connected to the WiFi at the time, could see everything as normal in the deco app, all my mesh items were showing.

I have managed to get it connected now albeit the connection is very slow, it's only pulling around 19mbps down, so spoken to my ISP however and they are advising the X20-DSL is the issue, likely bad configuration or incompatibility.

But I can't change the configuration at all, it simply won't save. They are up to date on the latest firmware.

So for example if I go into the quick setup then try to use a custom configuration, I put the PPPoE, username and password, vlan ID, I click save, it pauses for about a minute then just fails.

Same in the DSL settings and IPTV settings, if I change anything it just fails.

Thanks

Here's the configuration I am being provided to use for my ISP - Freeola

Your Freeola Username and Password.

Transfer Mode - PTM.

Multiplexing, VPI and VCI are not needed and can be left as the defaults.

Encapsulation - PPPoE.

MTU - Set to Auto if available or 1500.

VLAN tagging - On.

Some routers do not have this setting, and some will describe VLAN as 802.1q.

VLAN ID - 101.

Annex - A.

For single static IP connection the connection should be set to retrieve the WAN IP, DNS and gateway automatically.

Just to add more to this I have now managed to get it synced, however its speeds are not exceeding 19Mbps, it simply will not go any higher despite syncing higher. Other equipment works perfectly fine, my ISP can see the X20-DSL sync at the speeds displayed on the Deco app, yet the throughput will no go greater than 19mbps and 0.9mbps up.

  @David-TP 

I have included a log file for you to look at too

  @David-TP 

Hi David,

Speeds showing are via ethernet and wifi, both tests are identical.

When settings the DSL Modulation type to VDSL - I dont get an option for Annex Auto, just A or B. The ISP have confirmed A as the choice.

No they did not supply a modem, thats why I bought this as I have other Deco devices I wanted something that sat inside the same mesh system.

Thanks

  @David-TP 

Disabling the 2.4ghz doesnt provide any different results either.

Thanks

  @David-TP 

Sure no problem, I managed to get hold of TD-W9960 and can confirm the X20-DSL is the issue, as soon I configured this in the same manner speeds went up.

Thanks