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BE 65 crashing on 6ghz with s24 Ultra

NathanG93

2024-07-17 02:54:17 - last edited 2024-09-13 09:23:18

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Registered: 2024-07-17

BE 65 crashing on 6ghz with s24 Ultra

2024-07-17 02:54:17 - last edited 2024-09-13 09:23:18

Model: Deco BE65

Hardware Version: V1

Firmware Version: 1.0.7

Hi there, just like a lot of other people (it seems), I am having issues with my 3 point be65 crashing when my s24 ultra is connected via the 6ghz band. Moving from room to room will crash each wifi point and cause a full reset.

I currently have to use the 2.4/5ghz band to prevent the system from rebooting.

1 Accepted Solution

David-TP

2024-07-18 01:43:41 - last edited 2024-09-13 09:23:18

Posts: 12443

Helpful: 1719

Solutions: 1199

Stories: 9

Registered: 2020-04-14

Re:BE 65 crashing on 6ghz with s24 Ultra-Solution

2024-07-18 01:43:41 - last edited 2024-09-13 09:23:18

@NathanG93

~~Hi, welcome to the community.~~

~~Thanks for the feedback. I notice your case has been escalated to the senior engineers and hope they can help us address the issue as soon as possible.~~

~~Please check the email for further suggestions.~~

~~Best regards.~~

Update:

For the randomly restarting issue after Samsung S24 Ultra connects to Deco BE65/BE63, please try to install the beta firmware:

Deco BE65/63 V1

1.0.9_build_20240717_Beta (updated date-2024.9.13)

Please leave me a message if the beta firmware doesn't help.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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4 Reply

David-TP

2024-07-18 01:43:41 - last edited 2024-09-13 09:23:18

Posts: 12443

Helpful: 1719

Solutions: 1199

Stories: 9

Registered: 2020-04-14

Re:BE 65 crashing on 6ghz with s24 Ultra-Solution

2024-07-18 01:43:41 - last edited 2024-09-13 09:23:18

@NathanG93

~~Hi, welcome to the community.~~

~~Thanks for the feedback. I notice your case has been escalated to the senior engineers and hope they can help us address the issue as soon as possible.~~

~~Please check the email for further suggestions.~~

~~Best regards.~~

Update:

For the randomly restarting issue after Samsung S24 Ultra connects to Deco BE65/BE63, please try to install the beta firmware:

Deco BE65/63 V1

1.0.9_build_20240717_Beta (updated date-2024.9.13)

Please leave me a message if the beta firmware doesn't help.

Thank you very much and best regards.

Recommended Solution

Wesley-G

LV1

2024-09-13 07:30:23

Posts: 2

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Registered: 2024-09-13

Re:BE 65 crashing on 6ghz with s24 Ultra

2024-09-13 07:30:23

@David-TP , any update on this ticket? I'm noticing the same issue with my S24 Ultra and BE65.

NathanG93

LV1

2024-09-13 07:44:02

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-07-17

Re:BE 65 crashing on 6ghz with s24 Ultra

2024-09-13 07:44:02

@Wesley-G hi there, if you can get in contact with them they will provide a beta firmware. Since installing that beta firmware I have not had an issue since using wifi7 on my s24 ultra.

Good luck!

Wesley-G

LV1

2024-09-13 14:06:29

Posts: 2

Helpful: 2

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Registered: 2024-09-13

Re:BE 65 crashing on 6ghz with s24 Ultra

2024-09-13 14:06:29

Thanks for providing the update. I've just updated my BE65 to this Beta version. I'll let you know if it still resets.

BE 65 crashing on 6ghz with s24 Ultra

BE 65 crashing on 6ghz with s24 Ultra

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