Range Extender Works but computers cannot connect directly to the router.

Range Extender Works but computers cannot connect directly to the router.

Range Extender Works but computers cannot connect directly to the router.
Range Extender Works but computers cannot connect directly to the router.
2024-07-15 07:07:35 - last edited 2024-08-01 08:45:57
Model: TL-WA850RE  
Hardware Version: V7
Firmware Version: 1.0.12 Build 221109 Rel.31477n (8583)

I bought a TP-Link TL-WA850RE range extender recently.  

My true router is set to reset every morning at 3,30 am.  Every day i get up and cannot connect to true router directly on my computer.  I can however connect to the range extender.  On another computer it tries to connect to the true router and gets IP conflict.  

If i remove the range extender from the outlet and reboot the router it works fine.  So the range extender there is a problem.  The True router is set to 192.168.3.1. I set the MAC address in the router to automatically assign ip 192.168.3.110 to the range extender. On the range extender I turned off DHCP.

I read this on your community support but it does not help.  True does not know how to fix it as they are not familiar with TP-Link products.

True has already been out on another issue with the fiber line and also replaced the router.  They said there is a conflict with the TP-Link range extender but cannot help as they are not familiar with it.  I spoke to support on the phone they don't know anything about the correct settings only instructed me to check the warranty.   Does anyone have an idea what setting I could try?  It seems like something is set wrong.

 

My only other alternative is to buy one from True.  Thank you.

  0      
  0      
#1
Options
1 Accepted Solution
Re:Range Extender Works but computers cannot connect directly to the router.-Solution
2024-07-15 11:14:44 - last edited 2024-08-01 08:45:57

  @GibsonGK55 

 

Hi,

 

Have a look at this thread. https://community.tp-link.com/en/home/forum/topic/628396

 

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Range Extender Works but computers cannot connect directly to the router.-Solution
2024-07-15 11:14:44 - last edited 2024-08-01 08:45:57

  @GibsonGK55 

 

Hi,

 

Have a look at this thread. https://community.tp-link.com/en/home/forum/topic/628396

 

Recommended Solution
  0  
  0  
#2
Options
Re:Range Extender Works but computers cannot connect directly to the router.
2024-07-15 11:30:35
Thanks for the info. TP-Link instructed me to send it back. Once i get a new one I will check the firmware and update to the beta like the post says. I'll reply if it works or not.
  0  
  0  
#3
Options