Test speed - server list empty

Test speed - server list empty

Test speed - server list empty
Test speed - server list empty
2024-07-12 12:23:29
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.6 Build 20240305 Rel. 38320

I cannot run the Test Internet Speed feature in the Deco app since last Friday. It mostly worked well before that.

It always returns with a short "Failed" message after spending some time with trying to download data.

 

The test server list is almost empty; it contains the single "Auto" value. When this feature worked, this was filled with valid server names, just as in the Ookla Speedtest app.

 

Otherwise my Deco runs pretty normal, but I have complaints against my internet provider, and I'd like to prove these with demonstrating that my issues are not due to wifi interference or hub placement but the speed on the raw cable.

  1      
  1      
#1
Options
3 Reply
Re:Test speed - server list empty
2024-07-15 07:07:08

  @Peter_M_deco 

Hi, Thank you very much for the update.

Are you still having this issue now?

If yes, could you please refer to this link to help me submit the Deco APP log?

How to submit Deco APP log

Is there any change recently, such as an APP upgrade?

 

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:Test speed - server list empty
2024-07-15 09:47:26

  @David-TP Thanks for your answer. Logs have been sent just a moment ago via the app. No change with the issue yet. I tried to run the test from a different phone with a freshly installed app, but I get the same results.

  1  
  1  
#3
Options
Re:Test speed - server list empty
2024-07-16 02:13:23

  @Peter_M_deco 

Hi, Thank you very much for the reply.

the logs have been forwarded to the senior engineer for further assistance.

Please check the email for more suggestions later.

Best regards.

  0  
  0  
#4
Options