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Client list is Empty

DjOne

2024-07-09 07:50:23

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Registered: 2024-07-08

Client list is Empty

2024-07-09 07:50:23

Tags: #Firmware Update

Model: Deco P9

Hardware Version: V2

Firmware Version: 1.1.5 Build 20231229 Rel. 36756

Good morning,

Deco P9 showing 0 clients but Internet is working fine. I have a rebooted the P9 network three times and I've also reinstalled the app on my Android (Samsung S20) mobile device, but still no luck.

Even when I connect the web interface to the main Deco with the PC, the client list is empty.

It worked fine for the first 3 years and now the app is getting the empty list client after the firmware upgrade at the actual version.

Without the client list I can't set up and control parental controls.

Should I try to reinstall the previous firmware via PC ??

Do you have any solutions available ?

Thanks a lot

3 Reply

Joseph-TP

2024-07-10 03:30:34

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Registered: 2024-06-22

Re:Client list is Empty

2024-07-10 03:30:34

@DjOne

Did this problem occur after upgrading the Deco APP or the firmware of Deco itself?
Here are some suggestions for you to try:
1. Please disconnect the device and reconnect to Deco’s network to test;
2. Please refer to the link below to send us the APP Log;
https://www.tp-link.com/support/faq/3791/
3. What is the topology of your home?
4. Please share the version of Deco APP.

DjOne

LV1

2024-07-10 09:16:06

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Re:Client list is Empty

2024-07-10 09:16:06

@Joseph-TP

HI Joseph,

thank for the answer.

The problem occurred after two event: a power outage to the house and subsequent firmware update which finished successfully.

Even the web interface to the main Deco with the PC, the client list is empty.

1) I disconnect the device but not resolved the problem

2) as requested I sent you the app logs

3) Deco P9 is in router configuration with DHCP active. It is connected to an external modem for internet. approximately 25 clients are connected

4) App version : the last in the Android store : Android version 3.7.55

Thanks for the reply, I await your further instructions

Joseph-TP

2024-07-12 07:56:04

Posts: 514

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Registered: 2024-06-22

Re:Client list is Empty

2024-07-12 07:56:04

@DjOne

Thank you so much for taking the time to post the issue on the TP-Link community!

We noticed the log you sent: TKID240720682 and we have transferred your case to a senior engineer. They will contact you next Monday.

The ticket ID is TKID240720682, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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