Constant internet disconnection after updating Deco M5 to firmware Deco M5(CA)_V2_1.7.4

Constant internet disconnection after updating Deco M5 to firmware Deco M5(CA)_V2_1.7.4

Constant internet disconnection after updating Deco M5 to firmware Deco M5(CA)_V2_1.7.4
Constant internet disconnection after updating Deco M5 to firmware Deco M5(CA)_V2_1.7.4
2024-07-06 03:09:29
Model: Deco M5  
Hardware Version: V2
Firmware Version: Deco M5(CA)_V2_1.7.4 Build 20231222

I got a notification on my phone 2 days ago to upgrade the firmware but ever since I upgraded the firmware, my internet keeps on disconnecting. I have tried to do a factory reset but that hasn't solved the problem. I also tried to reinstall an older firmware version 1.7.2 but that also hasn't fixed the issue. I'm not sure what to do anymore. Did anyone ever resolve this issue? Please help.

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Re:Constant internet disconnection after updating Deco M5 to firmware Deco M5(CA)_V2_1.7.4
2024-07-08 03:37:58

  @wolf30 

Hi

 

1.7.4 was released around January. Did you upgrade to 1.7.4 just two days ago?
It is recommended that you downgrade all Decos (not only main Deco) to 1.7.2 to see if the problem occurs again.
Please help collect the following information:
1. The color of the main Deco light when the problem occurs; the frequency of the problem’
2. How to temporarily restore the connection, through reboot or automatic recovery?
3. Purchase time;
4. Internet service provider and modem model.

Warm regards.

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