Ping loss, timed out and spikes x50

Ping loss, timed out and spikes x50

Ping loss, timed out and spikes x50
Ping loss, timed out and spikes x50
2024-06-21 12:46:32 - last edited Thursday
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20231229 Rel. 43148

I encountered an issue with high ping using the Deco X50(1.2) system. It is running the latest firmware and is set up in Access Point mode. For devices experiencing the issue, I have disabled mesh control, but there has been no improvement.

Without the Deco X50, the ping is normal, and there are no timeouts or spikes up to 12000ms.

The system is scheduled to reboot every day at 5 AM.

 

 

Steps taken to resolve the issue:
1. Updated to the latest firmware version.
2. Disconnected the system from power for 3-5 minutes.
3. Disabled mesh control.

 

The system logs show numerous errors with ERROR and CRITICAL levels.

I am also very disappointed with the purchase of this device for 250 euros. 

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#1
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11 Reply
Re:Ping loss, timed out and spikes x50
2024-06-21 13:37:41

  @Nick_CY 

 

Yes, this is ugly. Deco mesh can do better, especially in AP mode.

 

To help me understand what you have, make screenshots of "Show Map" and "Show List" pages in Deco app and share them here. Example:

 

 

 

 

 

 

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#2
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Re:Ping loss, timed out and spikes x50
2024-06-21 13:52:37

@Alexandre. here it is. 
The problem persists when connected to either of the two devices

 

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#3
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Re:Ping loss, timed out and spikes x50
2024-06-21 14:09:39

  @Nick_CY 

 

Screenshots say everything is OK and link between two Deco units is good.

 

Do you have device with Ethernet port you can hardwire to Main Deco and run pings from that device? 

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#4
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Re:Ping loss, timed out and spikes x50
2024-06-21 14:26:26

  @Alexandre. yep

​​​​much better via ethernet but worse that without x50

 

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#5
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Re:Ping loss, timed out and spikes x50
2024-06-21 14:39:04 - last edited 2024-06-21 14:39:16

  @Nick_CY 

 

Here is the thing: if it were just WiFi interference, you should have had excellent wired ping. If it were problematic Ethernet cable, you should have continued getting same bad pings from hardwired device.

 

There could be multiple issues which is almost impossible to troubleshoot remotely, or something else going on - such as (unlikely, but) defective Deco hardware. 

 

The only thing I would recommend is upgrade X50s to latest available firmware from here: Deco X50/X55_V1_1.5.1

If that does not fix the issue, just return Deco set to retailer.

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#6
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Re:Ping loss, timed out and spikes x50
2024-06-21 14:46:29

  @Alexandre. I'm already using the latest firmware version for the X50 (1.2) and problem still persists

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#7
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Re:Ping loss, timed out and spikes x50
2024-06-21 15:03:19

  @Nick_CY 

 

The latest Deco X50 firmware for hardware V1 is 1.5, from the link I provided. If you don't see it in Update Deco page, you will have to do manual update.

 

For update, use firmware from link I provided and follow Method 2 from this TP-Link FAQ: How to Update the Firmware of Deco

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#8
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Re:Ping loss, timed out and spikes x50
2024-06-21 15:07:15 - last edited 2024-06-21 15:09:55

  @Alexandre. I got v1.20 not v1 and for my hardware version the latest firmware version is Deco X50(EU)_V1.20_1.2.0 Build 20231229 which one I already got. 
miscom in versions cause of there is no v1.2 in dropdown list when u created a thread. 

 

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#9
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Re:Ping loss, timed out and spikes x50
2024-06-21 15:15:21 - last edited 2024-06-21 15:46:53

  @Nick_CY 

 

Almost like a bad luck with Deco mesh - they have newer firmware for V1.

 

Sorry, can't help you with that. Perhaps, someone from TP-Link Support will notice that topic, so just wait till tomorrow. If not, return to retailer is better option than to waste time on networking gear which does not work for you.

 

Deco mesh in AP mode is very simple. There is minimum configuration settings, and there are none which could impact networking performance of Deco mesh the way you experience. It either works, or does not.

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#10
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Re:Ping loss, timed out and spikes x50
2024-06-21 15:20:07 - last edited 2024-06-21 15:22:53

  @Alexandre. Thx for your help and have a great day. Hope I can return it and buy smth else not tp-link devices. This was awful mistake to buy x50. 

It's unlikely that support will be able to help me with anything; the most they usually suggest is to disable mesh technology in a mesh system, lol.

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#11
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