X73 DSL failed Firmware update and cannot recover

X73 DSL failed Firmware update and cannot recover

X73 DSL failed Firmware update and cannot recover
X73 DSL failed Firmware update and cannot recover
2024-06-21 10:34:10
Model: Deco X73-DSL  
Hardware Version: V1
Firmware Version:

Hi, 

 

My X73-DSL prompted me through the app that there was a firmware update available.  I authorised it to perform the update, but after a while, the internet had not come back.  I could not get it to be detected any more, and the internet was not connecting.  The app could see the small satellite units, but not the main one.

 

Tried numerous resets, short press, long press, turn off for 4-5 minutes, etc. as per many other troubleshooting advice on the TP-Link websites.

 

The modem status LED comes on as yellow, then after some time, turns off, then comes on as red.  Turns off again and appears to reboot (ethernet ports flash)  Stuck forever in this loop.

 

I tried the http uboot method to restore firmware, but the PC is not able to connect to the device.  Even tried the tftp method (even though not technically for this model) but again, nothing sees the X73 device.

 

If I power off, hold the reset button, and power on I get a solid green light, but again, nothing happens.

 

Is there any way to reset this unit back to the blue LED so the app can connect and configure?   Is there a way to flash firmware using USB port?

 

Currently using my old TP-Link modem at 100Mbps to be able to post this message :-)

 

Thank you

 

Darren.

 

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Re:X73 DSL failed Firmware update and cannot recover
2024-06-22 08:17:39

Quick update:

 

I took the unit and power adapter to Harvey Norman (where I bought it) - did not have the receipt, but they looked me up and provided me with a new one.  Then spoke to a guy that actually knew about the issue and was happy with my attempts to rectify.  Grabbed a brand new unit off the shelf and swapped it there and then!  What amazing service!

 

So, I am back in action with a new unit, bit weary about doing any updates now though...

 

 

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Re:X73 DSL failed Firmware update and cannot recover
2024-06-24 07:28:18

  @Darren_Coull 

Hi

 

If you are worried that the APP upgrade will fail, it is recommended that you refer to method 2 of the link below to upgrade manually:

https://www.tp-link.com/support/faq/1599/

The following is the download path for the new firmware: https://www.tp-link.com/support/download/deco-x73-dsl/#Firmware

 

A power outage during the upgrade may damage Deco, so it is recommended not to cut off the power during the upgrade process.

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